Operations | Monitoring | ITSM | DevOps | Cloud

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Product Release Notes August 2024

Creating a positive user experience is always one of the most important goals our teams focus on. Whether it’s administrators working behind the scenes on the platform, or users looking to uncover cost savings opportunities in Explorer, or engineers working with our APIs, we always strive to provide a frictionless experience making sure each person has the right information to achieve their goals in our platform.

8 Key Factors of a Successful MSP Monitoring Strategy - Determining your MSP Monitoring Strategy for the Next Decade

As the Managed Service Provider (MSP) landscape continues to evolve, developing a robust MSP monitoring strategy is essential for MSPs wanting to stay ahead in an increasingly complex digital environment.Rapid advancements in technology, coupled with the growing complexity of IT environments, necessitates a shift in how MSPs approach monitoring. The fiercely competitive MSP market and external pressures on costs such as cloud pricing mean that customer expectations are high but profit margins slim.

Top Docker Logging Techniques

Docker is a popular platform that enables developers to package, distribute, and run applications within isolated environments called containers. Logs play an important role in the use of Docker for numerous reasons. For example, The running of Docker containers in isolation makes it difficult to handle troubleshooting issues and monitor application behavior effectively in the absence of detailed logging.

Aiven for Metrics is Now Available

There's a new metrics service in town – Aiven for Metrics provides Prometheus metrics powered by Thanos. Aiven recently added a new service to our offerings: Aiven for Metrics is now in Early Availability. Similar to Aiven for M3, Aiven for Metrics is a Prometheus-compatible solution powered by Thanos, a CNCF project aimed at providing highly available Prometheus metrics with long term storage capabilities.

E7: Designing and implementing minimal-risk changes with ServiceDesk Plus - Masterclass 2024

In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement in ServiceDesk Plus. We will learn how to create different change templates for various types of changes, then begin designing relevant change workflows on a visual workflow builder. We will also discuss what a change advisory board is and how to associate multiple people with a change request through change roles.

E7: Designing and implementing minimal-risk changes with ServiceDesk Plus Cloud - Masterclass 2024

In the seventh episode of Masterclass 2024, we'll learn how to set up the essential configurations of change enablement in ServiceDesk Plus Cloud. We will learn how to create different change templates for various types of changes, then begin designing relevant change workflows on a visual workflow builder. We will also discuss what a change advisory board is and how to associate multiple people with a change request through change roles.