IT operations teams in the financial services industry face serious challenges. Customers expect a seamless experience across a complex landscape including online platforms, mobile devices, and ATMs. Competition is fierce. Technology evolution continually disrupts the marketplace. These factors create obstacles for the teams tasked with ensuring near-perfect service availability while continuing to innovate.

Each year, financial services organizations handle billions of transactions, through which trillions of dollars of commerce flow. Customers expect key services, from online banking and cash transfers to payroll services, to be available around the clock, just as they expect their assets, data, and identities to be kept secure. Meanwhile, financial institutions themselves must be able to maintain ongoing communication with clearing houses, stock markets, payment processors, and other relevant parties.