How to Build a Developer Self-Service Platform That Actually Works | Harness Blog
Your developers are buried under tickets for environments, pipelines, and infra tweaks, while a small platform team tries to keep up. That is not developer self-service. That is managed frustration. If 200 developers depend on five platform engineers for every change, you do not have a platform; you have a bottleneck. Velocity drops, burnout rises, and shadow tooling appears. Developer self-service fixes this, but only when it is treated as a product, not a portal skin.