Admin Panel - Calendars - xMatters Support
The calendar section in the xMatters admin tab helps you define custom holidays, company holidays, and site holidays specific to your annual company schedule.
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Welcome To xMatters - Ep 2 - Organizing Your Teams
Even the most gifted and powerful people could do with a helping hand now and again. Thankfully, they are not alone in the multiverse! xMatters has made the process of organizing your teams and creating a customized on-call schedule as if by magic. This way, when help is urgently needed, the appropriate on-call individual will quickly join the team to save the day. To learn more about organizing your teams with xMatters, check out our tutorial videos on how to get started.
Admin Panel - Location Settings - xMatters Support
In xMatters, sites, and region settings represent physical locations like street addresses or geographic coordinates. Every user in the system belongs to a single site and it controls some default settings on their profile page, such as their language and time zone. Let’s take a dive into xMatters location settings.
Welcome To xMatters - Ep 1 - Connecting Your Tools
When help is needed, xMatters ensures the right message reaches the right people at the right time. Our service reliability platform gives teams the superpowers to choose from hundreds of free downloadable workflows, connect their favorite tools, and level up their incident response process so issues are fixed before they can impact customers.
Admin Panel - Custom User Properties - xMatters Support
You can use custom user properties to store additional information about people your organization. You can use this information to sort, find, and organize users, as well as to notify teams based on particular criteria, like a specific skill set. Custom user properties are configured in the Admin or Settings menu and appear as optional or required fields in each user's profile.
Admin Panel - General Settings - xMatters Support
You can define the details for a company using the General Settings page accessed via the Admin menu. Depending on your permission level, you may not be able to view the General Settings screen. In addition, the settings you see on this page depend on both your role permissions and the features available in your product plan.
Callable Flows - xMatters Support
In xMatters Flow Designer, you can use callable flows to initiate a major incident process in any workflow. Instead of including the same sequence of steps in each workflow, such as posting to a status page or opening a help desk ticket, you can build the sequence once as a separate workflow and then include that as a step in any of your workflows.
Signals Report -xMatters Support
The Signals report helps you evaluate signals to your xMatters instance from HTTP, App, Email, and Incident Initiation and Incident Automation triggers (as well as some legacy inbound integrations). The report displays the timestamp, status code, and authentication details for each signal, as well as the payload and any related incidents, where applicable. Processed signals include outputs from the trigger and a link to the associated workflow so developers can further evaluate each request using Flow Designer's Activity panel.
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Areas to Streamline Incident Management
When a serious incident occurs, time is essential. Streamlining different components of the incident response and management process can help minimize the time it takes to resolve an incident. Proper streamlining also helps reduce downtime, restore functionality, and potentially curtail the overall impact of an incident-not to mention the costs incurred during these events. This article examines several areas of incident management, the potential challenges of manual implementation, and how an automation platform can alleviate these challenges to provide a streamlined incident response process.
The Fundamentals of Enterprise Incident Management
In the world of enterprise major incident management, integrating partial or full automation across each stage of the incident response and management lifecycle makes a big difference to the speed incidents are addressed and the data you have to understand them afterward. Gartner coined the term “Incident Response Automation” in its 2020 report Automate Incident Response to Enhance Incident Management.