Operations | Monitoring | ITSM | DevOps | Cloud

Everyone makes mistakes. So, it is important that when they do, we can act quickly, resolve the problem, and understand what went wrong to reduce the chances of it happening again. When your business is suddenly impacted by an unforeseen event, it’s important that you can efficiently report the problem and call for help as soon as possible. With xMatters, you can initiate incidents quickly and target specific groups with the vital information they need.

The Group Performance Report in xMatters displays a group's event response statistics, letting organizations compare how groups are handling the events assigned to them.

The user performance report in xMatters gives you detailed statistics on how users have responded to notifications. The report can be used to gain insights into how well xMatters is being adopted in an organization.

There’s nothing better than a smoothly run operation but life is full of unexpected surprises. When things don’t go to plan, and help is urgently needed, no time can be wasted. Getting a message to a resolver on time is just as important as having a resolver to call in the first place! And letting people know that help is on the way is especially important to keep the situation calm until they arrive.

With xMatters, you can easily connect Slack or Microsoft Teams to your instance in just a few short steps. Allowing you to use them as a user messaging device just like email, SMS, voice, and push.

In xMatters Flow Designer, you can use callable flows to initiate a major incident process in any workflow. Instead of including the same sequence of steps in each workflow, such as posting to a status page or opening a help desk ticket, you can build the sequence once as a separate workflow and then include that as a step in any of your workflows.

Keeping your security settings up-to-date is extremely valuable in making sure your specific company security regulations are met. You can specify what protocols you want to have so that you feel secure with the level of protection on your devices.

The calendar section in the xMatters admin tab helps you define custom holidays, company holidays, and site holidays specific to your annual company schedule.

Even the most gifted and powerful people could do with a helping hand now and again. Thankfully, they are not alone in the multiverse! xMatters has made the process of organizing your teams and creating a customized on-call schedule as if by magic. This way, when help is urgently needed, the appropriate on-call individual will quickly join the team to save the day. To learn more about organizing your teams with xMatters, check out our tutorial videos on how to get started.