Improving Animal Rescue Response Times through WIRES
Everbridge’s xMatters Digital Service Availability Platform is Improving Animal Rescue Response Times through WIRES in Australia.
Operations | Monitoring | ITSM | DevOps | Cloud
The Place Where Modern Operations & Technology Come Together
What It Means to Be an Incident Commander
Leadership is essential in an organization. Establishing a leadership hierarchy helps teams avoid getting confused about who to turn to with questions and concerns, allowing them to focus their efforts where needed. High-quality leadership is vital to success but becomes even more important when the pressure to resolve an issue with minimal downtime is turned up.
xMatters Service Intelligence Keeps Your Services Running!
Organizations spend heavily on digital services and business applications, with the expectation they deliver reliable value streams. When an issue occurs, the fear of losing revenue, damaging customer relationships, and upsetting employees can put a tremendous amount of pressure on incident resolvers. With xMatters Service Intelligence, organizations can visualize incidents in real-time, gain greater insight into their root cause, and remediate issues faster with service-centric automation.
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Best Practices for Communicating with Customers During an Outage
Incidents are unavoidable when running a business. When an incident does inevitably occur, communication is critical while your teams are working to minimize the impact and expedite a solution. For technical resolvers, the first steps during an incident are to look for any leads that point to the source of the issue. Customer service and communications teams, however, must prioritize establishing effective communication with impacted users. Both teams have the right frame of mind, they need to be aligned. This becomes more complicated when such an incident is an outage.
Introducing xMatters New Integration with Everbridge Signal
When Russia invaded Ukraine on February 24, 2022, it sent ripples through many markets. Ukrainian car factories which supplied Europe were interrupted, oil and gas supply from Russia was throttled, and the supplies of steel, sunflowers, corn, and wheat were affected. Prices of sugar and petroleum surged, a threat of long-lasting high inflation emerged, and social unrest began to foment, with cyber-attacks coming both out of and going into Russia.
How To Build an Escalation Policy for Effective Incident Management
Regardless of your organization’s size, industry, or security measures, you will inevitably face IT incidents. But what do you do if an incident affects a critical system and your on-call responders can’t resolve it? Does your team have a set of clearly outlined next steps they should take to handle the issue? Answering these questions can be complicated, even more so for large organizations that rely on cloud-based services to fuel their IT environment.
xMatters Notification Override Feature
Now you can sleep easy knowing xMatters notification override will let you know when a critical alert happens, regardless of your device status. Discover more about how xMatters can help ensure applications are always working, automate workflows, and deliver remarkable products at scale with the xMatters service reliability platform.
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Major Incident Process Is at the Heart of Effectiveness
Read the new white paper on major incident management. Businesses need to be prepared for minor and major incidents to happen to their technologies, be it an integration disconnecting or an entire system being taken offline. Preparation ensure that not only can losses be minimized, but they can protect themselves and potentially their clients from risky impacts.
When Does a Problem Become an Incident?
Incident management is a practice that seeks to resolve business-impacting events in the most efficient manner possible. But not every problem that arises requires an incident response, and it’s crucial that teams know the difference between a problem and an incident. Responding to problems may be part of daily routines, or small ad hoc projects that don’t require more than one resource or a significant time commitment.
Alert Log - xMatters Support
The xMatters alert log is a time-stamped list of all system messages that went out during an event. This can be used for auditing purposes or to help improve your incident resolution processes.