Operations | Monitoring | ITSM | DevOps | Cloud

To know how disruptions to one service might affect other services in your digital environment, it’s important to have a record of how applications and technical services connect within your architecture. Service dependency maps in xMatters define and visualize relationships between your services, so you can instantly see whether a service is impacted by any active incidents, and how that incident impacts other services. Dependency maps can be expanded to show additional upstream and downstream services and help identify a potential root cause.

To help mitigate and resolve incidents even faster, our AI-powered incident insights provide immediate and actionable suggestions during the response process and provide additional context during post-incident reviews. From the Insights panel, you can easily review suggested resolvers and information about similar incidents that may help with the resolution process. To help further speed things up, when an insight is more likely to help resolve the incident, it's displayed as a popup in the Incident Console.

If you’re not an expert in destroying energy shields, dodging enemy swirls, or using space cannons to avenge your home planet like players in Yars’ Revenge, don’t worry! Our latest release is here to help you focus on fighting incidents that are a little more down to earth! Let’s take a look at some of the new features you’ll find in your incident-fighting arsenal.

In xMatters, groups are used to organize people based on certain attributes. For example, you can create a group for a resolver team, for everyone based in a specific office location, or containing only people with a shared skill.