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When teams are in the heat of an incident, it's crucial that everyone knows what needs to be done and who is working on what. With the new tasks section, you can add tasks or task lists, assign them to users, set a due time and date and much more.

Because digital services can experience thousands of changes per day, it’s critical to intelligently surface change information in a way that’s meaningful and actionable for resolvers. By presenting relevant changes within the context of an incident, resolvers can identify recently changed services, gain greater insight into potential root causes, and immediately take action to mitigate and resolve the issue. Let’s take a look at Change Management in xMatters.

Eliminate digital event disruptions by leveraging AI, analytics, and workflows to automate and accelerate response times all the way to resolution. Only with xMatters.

Everbridge xMatters automates workflows to eliminate business-impacting digital events, leveraging analytics, automation, and AI to improve response time and resolution. We keep digital businesses running, reducing the frequency, duration, and associated cost of critical service disruptions. Build operational resilience and automate all the way to resolution with Everbridge xMatters.

The Service Catalog lets you add and define your services to match your organization's infrastructure and architecture and then assign a group to take ownership of each service. This makes sure that when you identify the service at the root cause of an incident, there's no question about exactly who is responsible for that service.

The age of Ultima is upon us! While dragons, wizards, and dungeons may only appear on a fantasy map, it takes preparation and resilience to conquer the highest-level incidents in the real world. Let's explore what's new in your xMatters inventory: To help teams better understand the criticality of incidents, use service categorizations to sort your technical and application services into different tiers.

Insights provide real-time, actionable suggestions to incident commanders and resolution teams to help them mitigate and resolve incidents faster, and also provide additional context during post-incident review. In this video, I’m going to show you how insights can provide helpful and informative suggestions to improve your resolution processes.

On-call groups enable you to notify a set of users, devices, and other groups as a single recipient. An on-call group may be simple collections of members or complex shift schedules, escalation timelines, and rotations to allow you to notify the right people, at the right time.

In xMatters, groups determine how and when people are notified using on-call schedules, escalation timelines, and rotations. But what if you don't use complex on-call schedules, or need to notify all members of the group simultaneously? Broadcast groups make it easier for customers who don't always need on-call schedules. Let’s take a look.

Dynamic groups are teams of users based on selected criteria. A dynamic group's members change depending on who matches the selected criteria at the time of an alert. For example, you can create a dynamic group that includes all users who have specific training (such as first aid or fire safety) in a particular physical location within your organization. You could base this on a custom user property that indicates the level of training each user has. As each user gains a certification, the group is updated to reflect that change.