Four years ago tomorrow, our team rang the bell to open the NYSE for PagerDuty’s IPO. We spent two weeks traveling to meet hundreds of prospective investors in person, sustained by a diet of Cheetos and green M&Ms, sneaker-clad walks to meetings, and unwinding with bad karaoke. We’ve grown in many ways in our first four years as a public company. We have more than doubled the number of customers on the PagerDuty platform, and nearly tripled the number of users.

Operations management—whether IT, business, sales, marketing, etc.—has four essential main objectives: And in any industry, those objectives are driven by the most important goal, which is to generate revenue for the organization. While every single task or implementation may not directly impact revenue, the outcome of small improvements over time can be substantial. After a Google search for motivational quotes, I stumbled on James Clear’s “power of tiny gains” concept.

We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team include Incident Response, PagerDuty® Process Automation, the PagerDuty Mobile App, Integrations, as well as Community & Advocacy Events updates. We continue to help customers further automate to optimize cloud operations and reduce the amount of issues escalated to other teams. Get started now and learn about.