With so many organizations focused on locking down environments, protocols like ICMP get immediately blocked without first weighing out the benefits.
Microsoft Teams users, whether they use peer-to-peer calls, meetings, or PSTN Telephony very often switch from their laptop to their mobile and expect reliable call quality on all devices. Monitoring and ensuring call quality for Microsoft Teams users, in general, is already challenging at times. But when it comes to Microsoft Teams mobile calling, there is added complexity for IT teams.
It is no secret that for IT teams, troubleshooting Microsoft 365 or Microsoft Teams issues takes time, and more often than not, the culprit is not even Microsoft.
In late 2021, Microsoft published an article regarding the connectivity principles for securely managing Microsoft 365 traffic in order to get the best possible performance. Take me to the Article: Microsoft 365 Network Connectivity Principles >> In the section focused on avoiding network hairpins, Microsoft states that as a general rule, the shortest and most direct route/call flow between the user and their closest Microsoft 365 endpoint will offer the best performance.
In any organization, the IT operations teams bear the responsibility of providing reliable cloud services to users that are increasingly distributed, working from home, the office, or elsewhere. As a result, IT professionals are looking for solutions to achieve visibility of the user’s network from end to end to quickly identify and resolve bottlenecks and ensure maximum productivity and ROI of their cloud applications.
Dependence on Microsoft 365 and Teams has never been greater, and the pressure is on for IT teams to deliver exceptional user experiences – anytime, anywhere. The modern workplace sees users connecting from the office, home, and pretty much any place in between. This hybrid work model has a significant impact on IT, the network and the overall quality of service perceived by the users.
In this series of articles, we are reviewing in detail the PSTN routing for Microsoft Teams voice. In the previous article, we reviewed the challenges IT teams can face when mixing Microsoft Teams, PBXs and PSTNs. Now, let’s take a deeper look at the complexity and potential points of failure in the PSTN supply chain.
