As we continue to see Microsoft Teams usage skyrocket, now more than ever, users are depending on Microsoft Teams service excellence to maintain productivity. But it can be challenging to deliver a reliable user experience in today’s modern workplace. There are many factors in the IT environment impacting Microsoft Teams performance, and IT teams typically don’t have full visibility into them, or the service quality delivered to end users.

Legendary wine and spirit merchants Berry Brothers & Rudd arm their IT team with deep Microsoft Teams visibility to speed issue resolution and deliver an exceptional user experience. Berry Bros. & Rudd (BBR) is a family-run British wine and spirits merchant founded in London in 1698. Over the years, the company has grown to include six offices worldwide, including Japan, Singapore and Hong Kong.

IT silos, which originated from operational processes that made sense in an on-premise world are still a fact today. It’s easy to understand how these silos, which segregate and isolate IT data and operations from other points in the infrastructure came about.

As Teams Phone becomes the norm in the Enterprise space, managing the quality of service delivery and user satisfaction, whether it’s cloud or connected to the PSTN, is mission critical. Teams PSTN calls are used for just about every type of meeting as well as for Contact Centers, Customer service, town halls and client pitches. Because of this ubiquitous usage, Enterprise IT needs analytics to understand how this service is performing for users and when problems are occurring.