Operations | Monitoring | ITSM | DevOps | Cloud

As Teams Phone becomes the norm in the Enterprise space, managing the quality of service delivery and user satisfaction, whether it’s cloud or connected to the PSTN, is mission critical. Teams PSTN calls are used for just about every type of meeting as well as for Contact Centers, Customer service, town halls and client pitches. Because of this ubiquitous usage, Enterprise IT needs analytics to understand how this service is performing for users and when problems are occurring.

Today’s organizations are adapting office spaces and technology to meet the needs of a hybrid workforce. Microsoft is leading the way, bridging the gap between people working remotely and those in the office with the Microsoft Teams Meeting Room solution that allows everyone to be seen, heard, and fully participate from anywhere.

Vitrolife Saves More than 10,000 Hours of Microsoft Teams Troubleshooting with Vantage DX Sweden-based Vitrolife has approximately 1,200 employees spread across 20 countries worldwide. In their hybrid workplace, the IT team felt as if they were working with a blindfold on when it came to figuring out the source of a problem impacting Microsoft Teams performance.