Many organizations have become reliant on Microsoft Teams as the central hub of the digital workplace, allowing teams to work together more efficiently, amalgamating chat, file sharing, email, calendar, meetings, and integrations with countless third-party solutions all in one place. With this reliance comes the need for 24/7 reliability, so that users can stay productive on Microsoft Teams.

The IT department of an organization is tasked with helping maintain the productivity of their Microsoft Teams and Microsoft 365 services, facilitating effective service delivery for all users. The executives of the business (VIPs) are sensitive to optimized performance as they must regularly conduct very important calls and meetings.

When using Microsoft 365 services the main benefit of having a monitoring tool that can assess performance quality and identify issues is that it sends alerts into a ticketing tool such as ServiceNow for example, to initiate the process of remediating the problem. When you don’t have a monitoring tool in place then support tickets aren’t automatically sent and users must identify issues and send in tickets manually with little to no information on where the problem came from.

The phrase “Teams is slow” means that somewhere something isn’t working. But who in the organization should lead the charge to address the problem – especially when the problem isn’t Teams? This blog will examine the different information barriers in Microsoft Teams and how to overcome them.

Providing an effective service – especially in a world with constantly evolving needs – goes beyond standard operating hours. Imagine if a bank only kept your investments secure while they were ‘open’ during their hours of standard operation? Issues can arise at any time and having effective service delivery monitoring and support for enterprise’s IT teams and managed service providers is critical.

When your organization’s very ability to share, collaborate and meet depends on Microsoft Teams performing, solely watching Teams service availability simply isn’t enough. Employees operate on the assumption that every bit of technology they rely on just works. Teams is the modern example of the most critical application to businesses today, with over 145 million daily active users.

The global COVID-19 pandemic caused a massive and immediate shift to remote work which was bolstered by video conferencing telecommunication software such as Microsoft Teams. Although the world is still trying to heal (while simultaneously navigating new and evolving challenges) some organizations have started the process of having their employees return to work and explore new hybrid workforce environments.