CIOs can finally claim victory in information hide-and-seek with help of AI-powered search technology Why do companies still struggle to respond to a service complaint, recommend a product, or connect employees with the data they need to make critical decisions? These tasks are critical to retaining customers and engaging workers in a competitive marketplace, yet each relies on finding the right information, and that’s no easy feat.

The agile transformation services market will grow at a compounded rate of 19.5 percent annually by 2026, according to Allied Market Research. The overall digital transformation services market, meanwhile, is estimated by Forbes to be worth trillions of dollars. Indeed, if we scroll through the annual reports of Fortune 500 companies over the last decade, many of them will detail going through some version of a digital transformation.

Manufacturers were already reexamining how they use technology when COVID-19 hit and significantly accelerated that need. Some transformed and were able to pivot quickly, but others are still grappling with challenges in their supply chain and demand fluctuations. There will be more changes, including unexpected ones, and manufacturing operations must adapt quickly. Digital transformation has some real advantages in the industry.

As companies undergo digital transformation, they are becoming more effective, efficient and productive and are delivering an improved user experience. “Digital transformation creates a roadmap for the evolution of innovation inside a business,” says Jay Srage, managing director of Dubai-based Centrigent, a partner of Pittsburgh’s Milhem DTL, led by Ray Milhem.

The year 2020 proved that we need to “adapt” to the unknown, the “new normal” and the constant transformation of what would become a new state of living — one that meant being “displaced” and personally disconnected. If the global Covid-19 pandemic taught us a lesson, it was that we could incorporate new ways of living by self-isolating yet maintaining social integration via a digital presence.

Today’s decision-making is different than even a few years ago. More “data” is used, and the data inputs take several forms, including humans. A big part of today’s strategy and decision-making at enterprise-class organizations are committees, made up of a company’s subject matter experts and relevant stakeholders for a critical company initiative.

Digital transformations can entail significant shifts in technology, such as migrating from on-site architecture to cloud services, and these complex transformations generate massive amounts of data. Data transparency is a must-have, and observability with AIOps delivers the solution. Through a unified view of data, AIOps guides DevOps and SRE teams through the swamp of information

At JG Summit Holdings, one of the biggest conglomerates in the Philippines, we drive business growth with a passionate mindset: “Dream big. Take bold, brave steps. Get it done.” Empowering employee productivity and efficiency has a big impact on the customer experience and, ultimately, on our business.