Co-creating business value with ITSM
IITL has been adopted by organizations to streamline their IT service management since its conception in the 1980s. ITIL talks about co-creating value from a service management perspective in its latest version.
ITIL 4 can be considered a modernized framework that is more in line with changing technologies; unlike previous versions, it emphasizes the importance of stakeholder collaboration for co-creating value. The latest version aligns with new work models such as lean, agile, and DevOps and supports modern technologies like AI and the cloud.
This videocast will explore some of the new concepts introduced in ITIL 4, including value co-creation, the importance of a human-centric approach, the Service Value System, and how organizations can benefit from implementing the ITIL 4 framework.
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