Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Service Reliability Engineering and related technologies.

99%+ Accuracy on a Moving Target: Model Deprecation and Reliability with Not Diamond

Shipping systems powered by LLMs would be hard enough if the models stayed the same. But in reality, they don’t. Models get updated and deprecated at a pace traditional software wouldn’t. All while teams are still expected to hit reliability targets that look a lot like traditional SLAs.

How agentic IT operations lay the foundations for SRE success at scale

When something breaks in a modern digital service, customers feel it instantly. Pages stall, requests time out, and carts are abandoned, while frustration grows long before a root cause is identified. What the world never sees is the engineering effort required to keep these systems healthy in the first place. Site Reliability Engineers (SREs) carry that responsibility every day.

How to Handle Cloud Monitoring Overload?

Reduce alert noise by 70% through intelligent aggregation, clear ownership boundaries, and filtering metrics that don't map to user-facing issues. Monitoring starts with a straightforward goal: understand your system's health and identify issues before users notice them. You set up metrics, create dashboards, and configure some alerts. At first, it works well. Over time, your stack gets bigger and more complicated. New services get added.

OTel Updates: OpenTelemetry Proposes Changes to Stability, Releases, and Semantic Conventions

Over the past year, the Governance Committee ran user interviews and surveys with organizations deploying OpenTelemetry at scale. A few patterns came up consistently: Stability levels aren't always obvious. When you install an OTel distribution, some components might be experimental or alpha without clear markers. This makes it harder to evaluate what's production-ready. Instrumentation libraries sometimes wait on semantic conventions.