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The latest News and Information on Service Center Operations Manager and related technologies.

Getting started with PowerShell dashboards

Feb 6, 2025 By Sameer Mhaisekar In Squared Up

SquaredUp is a flexible dashboard and analytics platform that makes it really easy to turn your PowerShell scripts into dashboards that you can use for monitoring or sharing. In this article we’ll take a look at getting started with the PowerShell plugin for SquaredUp and build our first dashboard. Sign up for a free account if you’d like to follow along.

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NiCE Office Hours for Microsoft SCOM

Feb 5, 2025 By NiCE IT Mgmt In NiCE IT Mgmt

We are excited to introduce NiCE Office Hours – a dedicated time slot where you can get expert insights, guidance, and answers to all your questions about SCOM, NiCE Management Packs, and custom management pack authoring. When? Every Thursday from 3:00 PM to 5:00 PM CET/CEST.

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Getting Started with M365 dashboards

Feb 5, 2025 By Sameer Mhaisekar In Squared Up

SquaredUp is a flexible dashboard and analytics platform that makes it really easy to dashboard your M365 and Intune usage and analytics. You can then use it for monitoring or sharing! In this article we’ll take a look at getting started with the M365 plugin for SquaredUp and building our first dashboard. Sign up for a free account if you’d like to follow along.

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Squared Up

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Getting started with JIRA dashboards

Feb 4, 2025 By Sameer Mhaisekar In Squared Up

SquaredUp is a data visualization tool that can connect to a variety of data sources to bring the data together in a single pane of glass. In this blog we will connect our JIRA and Confluence instances to SquaredUp using the built-in plugins and create dashboards for them.

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System Center 2025 Unveiled: Insights and Expert Discussion on SCOM, SCORCH, SCSM, and Beyond

Feb 3, 2025 By NiCE IT Mgmt In NiCE IT Mgmt

The future of IT operations is here! Join us for an exclusive expert panel discussion on Microsoft System Center 2025, where industry leaders will explore the latest advancements and strategies for optimizing enterprise IT environments.

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NiCE IT Mgmt

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Getting started with WebAPI dashboards

Feb 3, 2025 By Sameer Mhaisekar In Squared Up

SquaredUp is a data visualization tool that can connect to a variety of data sources to bring the data together in a single pane of glass. In this blog we will demonstrate how SquaredUp can connect to any REST APIs out there and build dashboards on the data returned.

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Squared Up

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Top 3 tools for reporting Zendesk metrics

Feb 3, 2025 By Mike Halfacree In Squared Up

Zendesk is a popular choice for customer service and support, offering a range of tools to manage interactions and boost customer satisfaction. However, making sense of all the data it collects requires robust reporting tools. Zendesk Explore, Power BI, and SquaredUp are three powerful tools that can help you unlock valuable insights from your Zendesk data, but each has its unique strengths.

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Migrate to SCOM 2025: A Seamless Transition for Enhanced Monitoring

Jan 30, 2025 By NiCE IT Mgmt In NiCE IT Mgmt

Are you ready for the next evolution of System Center Operations Manager (SCOM)? Microsoft launched SCOM 2025 in November last year, bringing new enhancements and improved capabilities. To help you navigate the transition smoothly, we’re hosting an exclusive webinar where our experts will walk you through the migration process, best practices, and new feature highlights. Why Attend?

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Monitoring Citrix On-Premises and Cloud Deployments on Microsoft SCOM

Jan 27, 2025 By NiCE IT Mgmt In NiCE IT Mgmt

Managing Citrix environments just got easier! Join our exclusive webinar to explore Teqwave’s Citrix VAD and Citrix Cloud DaaS Management Pack for Microsoft SCOM. Learn how this innovative tool enhances your monitoring capabilities for both on-premises and Citrix Cloud deployments.

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Optimizing Microsoft Teams Monitoring Insights

Jan 22, 2025 By NiCE IT Mgmt In NiCE IT Mgmt

This whitepaper explores how proactive monitoring Microsoft Teams using the NiCE Active 365 Management Pack for Microsoft System Center Operations Manager enhances collaboration and communication in IT environments. The whitepaper highlights the importance of monitoring critical metrics, such as call quality, user activity, and service performance, to ensure seamless operations. By leveraging advanced monitoring tools, organizations can detect issues in real-time, optimize Teams usage, and improve overall productivity.

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