Operations | Monitoring | ITSM | DevOps | Cloud

“How do we build a truly agentless helpdesk?” Resolve CEO Sean Heuer breaks it down. RITA + Espressive = 30–40% fewer tickets AI agents that actually resolve The future of Zero Ticket IT.

Boost both IT efficiency and end-user productivity by delivering a better mobile device management experience. Your organization’s ecosystem likely includes a mix of Apple devices, including Mac laptops, iPhone models, iPad tablets, Apple Watch wearables and more. End users expect to harness the full power of these devices, but that’s not always easy for IT and security teams who face the challenge of seamlessly managing and securing those devices.

Grafana Cloud is a fully managed observability platform built on open source and open standards. From Fitbits to power grids, it helps teams monitor systems, cut through noise, and act faster. With 150+ integrations, Grafana Cloud unifies logs, metrics, and traces, giving visibility from backend to frontend. AI-powered guidance accelerates root cause analysis and simplifies on-call, while customers like Citigroup, Salesforce, Uber, and ASOS scale with confidence.

Fact: ServiceNow University is all about you. Your time, your pace, your terms.

What’s in store for Software Supply Chain security in 2026? With the types of software entering organizations ever-changing, and the volume ever-increasing, DevSecOps teams are facing new, and complex questions at macro and micro levels: How can teams effectively control and curate what enters systems? How can remediation be accelerated, while ensuring accuracy? How will the rising use of AI impact our threat landscape and can DevOps and Security teams truly share ownership of this emerging reality without adding friction?

Empathy is one of the superpowers of modern teams, especially when building tools that interact with humans. This talk by Kesha Mykhailov tells the story of Fin, Intercom's Customer Support agent, and how they transformed their approach to Fin's.

Agenda highlights: VictoriaMetrics Roadmap Update Ryan Jacobs will talk about his experience of switching to and using VictoriaMetrics and VictoriaLogs in the world of. Anomaly Detection & Roadmap Community + AMA.

In this video, we explore how to set up the Harness MCP server in VS Code. Harness MCP server exposes 160+ tools across DevOps, Testing, Security, and FinOps.

The Reality Bytes team is back together again! Tim, Tom, Megan, Dina and Sean swap stories of how AI has reshaped their personal and professional lives and habits over the past year—from eerie chatbot encounters and creative breakthroughs to frustrations with hallucinations and the hunt for the true “human fingerprint.”

Classifying and tagging data is the key to automating pipelines and improving visibility across the enterprise. We’ll share both the technical and business impact of truly knowing your data, and why Cribl makes it possible. Plus, we’ll talk CriblCon and why we’re excited to see you there.