Operations | Monitoring | ITSM | DevOps | Cloud

Customer Service Teams Are Challenged | StartingPoint

Customer service is a regular challenge for service-based companies. Customers ask "What is the status of my request".."Did you receive my question?" .. "What is the status of my project?"... "Did you get the file I sent to you?"...All of these can lead to confusion. Service-based teams are also using a lot of different tools to support a customer and none of the tools talk together. These challenges lead to wasted time and money. How can service-based companies solve this problem?

Key Strategies for Migrating to a New Network Monitoring Solution

Adopting a new network monitoring solution involves more than just installation and discovery of devices. In this video, Broadcom discusses the steps taken by real-world customers and reveals the strategies needed for a successful migration to a new network monitoring platform.

Webinar: Automate serverless tasks with the Lumigo CLI

Serverless applications typically involve much more than just Lambda functions. Maybe you use EventBridge as an event bus, or you’re using SNS and SQS to fan-out messages to different Lambda functions. Here at Lumigo, we’re using serverless technologies to help you monitor and troubleshoot your serverless applications and we feel your pain. This is why we created the lumigo-cli, and in this webinar, we show you how you can use it to automate many of your chores and make your development flow smoother and easier!

Automated browser tests EXPLAINED in code

Automated tests keep your code flowing, but don't stress about testing browsers. This video shows how browser tests are automated in real world through Selenium, Chrome, and Python code examples, with a bonus tip to help debugging in your Continuous Integration (CI) pipeline. The code and diagram graphics are generated via the Python library Code Video Generator, source in the links below.