Operations | Monitoring | ITSM | DevOps | Cloud

Struggling with rising ticket volumes and manual handoffs? ITSM best practices provide structure for incident management, change control, and service requests, so your team can scale without breaking workflows. From defining clear incident workflows to building strong knowledge systems and tracking SLA performance, these practices help IT teams deliver measurable service outcomes. You'll find essential practices for incident, problem, and change management, automation strategies to improve efficiency, key metrics such as MTTR and FCR, and a maturity model to drive continuous improvement.

Stop digging through tabs and explaining your role to your tools. In this Feature Friday, we’re unveiling 'My Workspace' for the Cortex MCP, designed to give you instant, personalized identity the moment you start your day. Before today, you had to manually fetch data from Jira, GitHub, and internal docs just to figure out your priorities. Now, you can simply ask, "What should I work on this week?" and get a parallel, high-speed pull of your entire ecosystem.

Nobody enjoys working in an app that suddenly blasts a bright white screen. That’s why we added Dark Mode to *AlloyScan* in the latest update — and made it smart enough to match Alloy Navigator’s theme whenever you open it from there. Built for everyday IT work, *AlloyScan* is a cloud-based network inventory solution designed to give you clear visibility into your IT infrastructure, without causing eye strain.

What does it take to build a monitoring platform that teams rely on every single day? In this episode of Heartbeat Behind the Metrics, Jamesraj Paul Jasper, Principal Product Manager of Site24x7, talks about his 15-year journey with the product and the moments that still stand out. He dives into why APM Insights is closest to his heart, and also shares a proud team moment where a complex enterprise feature was designed, built, and shipped in just two weeks through tight coordination.

As network complexity scales, Splunk empowers service providers to transition toward autonomous networking by integrating automated monitoring with AI-driven root-cause analysis. By shifting from reactive troubleshooting to proactive, automated remediation, providers can resolve issues before they impact the user experience. This evolution ensures seamless digital connectivity while simultaneously reducing customer churn and the high costs of manual network maintenance.

The top three ways to prevent counterfeit footwear? RFID, RFID, RFID. Hear how we’re helping to combat a $500M problem.

Watch as Itiel Shwartz, Komodor CTO and Co-Founder as he shares hard-won lessons from developing an AI agent that processes millions of K8s events daily to deliver autonomous troubleshooting that reached 95%+ accuracy in benchmarking. This webinar covers: Building production ready systems that maintain reliability when 90% of your data is noise. How Komodor developed an AI SRE agent that processes millions of K8s events daily to deliver autonomous troubleshooting that reached 95%+ accuracy in benchmarking.