Request a 30-day free trial and follow along with this service catalog tutorial: https://bit.ly/45u2g8x.

Building a service catalog is an absolute must to improve your company's IT self-service — and you can do it in just five simple steps!

An ITIL service catalog benefits the business, consumers, and IT organizations alike, since it:

• Simplifies the process for requesting IT services.
• Streamlines communication with the end-user.
• Guarantees a consistent service provision standard.
• Improves customer satisfaction.

In this video, InvGate Product Specialist Matt Beran walks you through creating a service catalog on InvGate Service Desk and highlights its differences from a service portfolio.

Chapters:
00:00:00 Introduction to the ITIL service catalog
00:00:40 Service portfolio vs. service catalog
00:01:19 Step 1: Customer segmentation
00:02:13 Step 2: Fulfillment teams
00:02:51 Step 3: Work assignment rules
00:03:23 Step 4: Request catalog items
00:08:16 Step 5: Testing the request items
00:10:01 Extra tips to improve the service catalog
00:12:38 How to build a service portfolio
00:14:20 Conclusion

You can find more information on IT service catalogs here: https://bit.ly/3MAdPTd.

And you can learn more about what InvGate Service Desk can do for your business here: https://bit.ly/3WtyY67.

Lastly, don't forget to subscribe to our LinkedIn page: https://www.linkedin.com/company/invgate

#servicecatalog #itil #helpdesk