Operations | Monitoring | ITSM | DevOps | Cloud

If having a help desk in your organization is a game-changer regarding user experience and efficiency, combining IT help desk software with Asset Management unlocks a whole new proficiency level for IT support. Why? Because you'll be tracking incoming incidents, using workflows to automate repetitive tasks, complying with SLAs, and improving your reporting capabilities – and on top of that, you are leveraging your assets' data and empowering your agents to manage issues and requests in a centralized platform, without the need to cross-check information or move from one solution to another.

IT Asset Management software must cover a wide range of functionalities in order to adapt to the needs of the people using it. In this video, our Product Specialist Matt Beran walks you through all the capabilities that make IT asset managers' work seamless. Discover the power of ITAM dashboards, CMDB Contract Management, and more — all with a user-friendly interface!

If you're searching for IT Asset Management software, you must fully understand its functionalities to make your IT asset managers' lives easier. After all, software needs to adapt to your organization and not the other way around. And that's precisely what you get with InvGate Insight. In it, you'll find a user-friendly ITAM solution packed with multiple features to manage your IT infrastructure and easy to implement.

Patch and Vulnerability Management are essential to prevent data breaches in all organizations — big or small. These practices are part of the IT Asset Management process and thus can be performed with ITAM software. In this video, InvGate Product Specialist Matt Beran shows you how you can identify outdated devices in your company network to patch. Tag along to keep your business vulnerability-free!

Change Management (or Change Enablement, depending on which ITIL version you prefer) provides a formalized way to consistently handle the changes required to improve IT services, IT and business operations and outcomes, and ultimately customer experience. Having a Change Management process has certain advantages, such as: For that reason, the smart thing to do is to have a proper workflow in place to address the three types of changes established by ITIL 4: standard changes, emergency changes, and normal changes.

A Configuration Management Database (CMDB) is a database that stores all the information related to your company's IT infrastructure. This includes hardware, software, applications, contracts, users, and the relationships between them. It can also capture information such as configurations or baselines, making it easier for agents to track changes in that environment.

Your IT inventory is not a once-and-done thing. Assembling it is only the first part. But once you have all your organization's asset information centralized, what's next? It's all about adding details, monitoring the assets' behavior, and using the information InvGate Insight provides you with in your favor. With an IT asset inventory in place, you can do things like: Linking assets to users so you know who owns them. Tracking your investments. Automating notifications and alerts. Mapping your assets' relationships.

Risk Management helps organizations identify, assess, and mitigate potential threats. It's part of a comprehensive IT Asset Management strategy, so you can use InvGate Insight to implement it. Moreover, the tool can automate multiple tasks to help you: See how InvGate Product Specialist Matt Beran configures Asset Health Rules and Smart Tags to boost Risk Management automation!

Building a service catalog is an absolute must to improve your company's IT self-service — and you can do it in just five simple steps! An ITIL service catalog benefits the business, consumers, and IT organizations alike, since it: In this video, InvGate Product Specialist Matt Beran walks you through creating a service catalog on InvGate Service Desk and highlights its differences from a service portfolio.

Learn how to create QR codes for Asset Management on InvGate Insight, and associate them with your IT inventory assets. Managing an IT inventory can be challenging, but using QR codes for Asset Management is a great way to make it easier. Raise your hand if you never found yourself opening a bunch of identical laptops just because you didn’t have the serial number from the one you needed at hand. With QR codes, those days are gone. Using QR codes for Asset Management allows you to scan them and access the data associated with a particular device on your ITAM tool effortlessly.