Operations | Monitoring | ITSM | DevOps | Cloud

Coming into IT leadership can be a drastic change, with a multitude of different responsibilities, new skills to learn, and a whole organization looking to you to make decisions on the kind of technology that will keep them running. Unfortunately, it also means that even though you’re the most connected person in the company, you can also be the loneliest. IT leaders face unique issues that other leaders in the organization don’t.

Being asked to scale outside your budget cycle isn't a you problem — it's a business alignment problem. The only way through it is an honest conversation that resets expectations before commitments are made. Watch the full IT Leadership Lab session.

When you're scaling IT, the worst time to discover a bottleneck is after you've already committed the budget. Audit your environment early so every decision you make along the way is an informed one. Watch the full IT Leadership Lab session.

The most common tickets in your queue are telling you exactly what's missing from your documentation. Review what people need help with most — that's your priority list. Watch the full IT Leadership Lab session.

What are the biggest pain points? What's the most critical problem to solve? The best IT documentation starts with those two questions — not an outline. Watch the full IT Leadership Lab session.

The day-to-day strain on resources in IT can cause teams to miss out on key opportunities due to the need to keep putting out fires instead of strategically planning for the future. And when you finally get the chance to hire new people, there’s no bandwidth to properly train them, which means that the ticket backlogs never shrink and senior staff is constantly being pulled into basic tasks that are beneath their skill level.

The documentation might be perfectly accurate — but if the timestamp says 2019, nobody's reading it. Updating the date after a review sends the signal that yes, someone checked this recently and it still holds up. Watch the full IT Leadership Lab session.

You already know how to do the thing you're documenting. The person reading it doesn't. Have a peer review it before it goes live — if they can follow it, everyone can. Watch the full IT Leadership Lab session.

"My mouse is on the left side of my keyboard and I'm not left handed." Not every computer problem is urgent. Here's how to prioritize your IT tickets so the real problems actually get fixed first.

There are a number of growing pains every business experiences, especially when that growth is hectic. And especially when there are so many moving parts in a business, things like licensing, rapid cloud spending, legacy applications, and tool sprawl may not be at the forefront of everyone’s mind.