Operations | Monitoring | ITSM | DevOps | Cloud

One of the toughest problems facing enterprise IT teams today is troubleshooting slow applications. When a user complains of slowness in application access, all hell breaks loose and the blame game begins: app owners, developers and IT ops teams enter into endless war room sessions to figure out what went wrong and where. Have you also been in this situation before?

Everything related to how IT services are delivered and consumed is undergoing tremendous change. Monolithic architectures are being replaced by microservices-driven apps and the cloud- based infrastructure is being tied together and instrumented by DevOps processes.

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Given the speed at which technology and consumer expectations are changing, there are now significant gaps in existing ITSM approaches. As a result, ITSM and ITIL processes need to be modernized to address needs around integrating legacy processes and tools, to create workflows that are built around people to maximize flexibility and ease of use.

This study reviewed a combination of notification statistics and their impact on the well-being and work-life balance of human responders to help answer this question: When does on-call pain lead to employee attrition and how can it be avoided?

The financial services industry has unique challenges that often prevent it from achieving its strategic goals. The keys to solving these issues are hidden in machine data-the largest category of big data-which is both untapped and full of potential.

Enterprises of all sizes are facing an information technology crisis. Ironically, this crisis comes at a time when the power of IT has never been stronger, thus presenting both an opportunity and a challenge.