Operations | Monitoring | ITSM | DevOps | Cloud

This blog has been written in partnership with Citrix Ready Marketing and is also available on the Citrix Website.

One area where communication breakdowns commonly occur is between helpdesk / IT teams / SREs and database administrators (DBAs), especially when troubleshooting application problems associated with databases. Smooth communication between different teams is key to resolving application performance issues efficiently and speedily. However, it is usually inappropriate for helpdesk staff to have access to the database monitoring privileges and tools used by DB administrators.

The Citrix Ready team recently recorded a podcast with eG Innovations for their Tech Fusion podcast series. Hosted by Neil C. Hughes from The Tech Blog Writer, Wendy Howard from eG Innovations’ pre-sales, and Manjunatha Gali from Citrix Ready discussed how eG Enterprise enhances and goes beyond native Citrix monitoring tools with its unique observability and automation features. You can listen to the podcast: They covered a wide range of topics, including.

It is an unsettling time for many of our partners and customers, particularly those leveraging VMware technologies such as VDI and server virtualization, with uncertainty of Broadcom’s plans after their recent acquisition of VMware and likely changes to licensing costs, SKUs, product availability and so on.

A large proportion of our customers rely on eG Enterprise to monitor and troubleshoot application and end-user experience problems caused by problems in underlying database dependencies. Our end-to-end unified monitoring and root-cause analysis platform supports all major database technologies. Over recent years, we have witnessed a significant shift from traditional on-premises databases to more dynamic, scalable solutions.

In today’s digital landscape, cybersecurity is a top priority for organizations. Hackers are continuously finding new ways to exploit vulnerabilities and compromise systems. PowerShell, a powerful scripting language and automation framework developed by Microsoft, has unfortunately become a favored tool among attackers due to its capability to run.NET code and execute dynamic code downloaded from another system (or the internet) and execute it in memory without ever touching disk.

The adoption of AIOps monitoring technologies has been somewhat slower in EUC than many other areas of IT. The legacy VDI and DaaS vendor tools set expectations low for many. It is still relatively common for us to come across potential customers who are using legacy tools and manually exporting 6 months of data into an excel spreadsheet to try and work out average and peak usage of resources such as CPU to then manually calculate alert thresholds.

Most SREs and IT Ops manage Java applications without source code access or communication with AppDev teams. When applications have performance issues those SREs or IT Ops teams deploying and maintaining the infrastructure often have to prove that it is the application at fault and supply information to the app supplier which provides evidence of the issue.

AVD (Azure Virtual Desktop) has grown in popularity and for many reasons many organizations are choosing to consume AVD via a specialist Managed Service Provider (MSP). For the MSPs offering AVD, monitoring and troubleshooting AVD especially for multi-tenant environments is challenging and involves significant, costly and skilled effort using native tools such as Azure Insights or Azure Monitor.

Many server-side applications are written in Java and often process tens of millions of requests per day. Key applications in various domains like finance, healthcare, insurance and education are often Java-based. When these applications slow down or fail, they affect the user experience and in turn, reduce business revenue. Behind many web forms or form-like GUIs there will often be a Java application.