Operations | Monitoring | ITSM | DevOps | Cloud

Logging and metrics may sound interchangeable, and you may think the information from one can be used in the same way as information from the other. But the reality couldn’t be further from the truth. Logging and metrics are two concepts you must use both independently and together to ensure your infrastructure and applications operate at their best.

Application performance monitoring (APM) is an important monitoring practice used in tech organizations today, but it hasn’t always been this way. Until somewhat recently, the concept was seen by many as an expensive luxury. No longer, APM is an absolute requirement to keep today’s applications healthy and performant. “APM tool” was a phrase likely to raise many an eyebrow.

Container technology is catching on big-time in the federal government as agencies such as the USDA and the National Institutes of Health look to containers to simplify software development and reduce costs. Containers offer enormous advantages over traditional “waterfall” application development processes. A containerized approach makes it easier for developers to create and deploy software faster and with fewer errors.

When we look back on this rollercoaster of a year that was 2020, we’ve all faced some of the most unforgettable, challenging, and transformative experiences of our lives—and many of them are going to shape how we plan for the future. For businesses that had to discover new ways to keep operating, they’re revisiting derailed 2020 plans for the new year with detailed strategies to handle the unexpected.

Some of the earliest memories of my career involve getting spammed by hundreds of emails from monitoring systems. After managing to find an issue, I’d scroll through endless logs trying to find obscure bugs that are impossible to recreate. I’m sure you’ve been there. I’ve spent many hours, days, and even weeks pressing “Page Down” on my keyboard trying to find a clue pointing me toward the root cause. I’m here to tell you: there’s a better way.

The start of a new year brings the familiar sentiments of “New Year, New Me!” or in 2021’s case, “New Year, New Perspective.” Ushering in a new year provides an outlet for personal reflection but it’s also a time for organizations to review and establish their business objectives. As the new year kicks off, perhaps one of your organizational goals is to invest in a new IT Service Management (ITSM) solution.

Application programming interfaces (APIs) allow applications to communicate, interoperate, and share information with one another. APIs have been mainstays at companies like Google, Salesforce, and other smaller but innovative organizations for decades. Now, they’re also common in the public sector, with a wide range of agencies actively using hundreds of APIs.

Running your IT infrastructure from the cloud can be a smart choice for modern businesses. Cloud computing allows you to build a scalable, flexible architecture at an affordable price. But few businesses are 100% on the cloud. Businesses may have legacy systems or specific resources that work better on-premises, or they may have made a significant investment in on-premises hardware.

Running your IT infrastructure from the cloud can be a smart choice for modern businesses. Cloud computing allows you to build a scalable, flexible architecture at an affordable price. But few businesses are 100% on the cloud. Businesses may have legacy systems or specific resources that work better on-premises, or they may have made a significant investment in on-premises hardware.

For many businesses, one of their ultimate goals is to provide excellent services to their customers. But what about the employees facilitating the customer experience? Today’s employees are more reliant than ever on technology to help them do their jobs effectively, which in turn enables them to better serve external customers. And let’s face it, employees are customers, too. How can companies provide a positive employee experience with the technology they use daily?