Operations | Monitoring | ITSM | DevOps | Cloud

The past year has emphasized the importance of digital experience, especially in service delivery. For organizations forced to adopt flexible remote work policies, the IT help desk has been instrumental in business continuity. If end users in your organization are still struggling to find the necessary resources to support their technology, or if IT is still adjusting to the influx of tickets and requests, it may be time to evaluate the foundation of your strategy.

SolarWinds® Pingdom® is an external synthetic monitoring agent designed to monitor your systems from the outside in. If you know what clues to look for, it can provide a great place to triage where a problem is occurring in the system. So how does a Pingdom call work, and how can you use it to debug what’s happening inside the system?

So SolarWinds® Pingdom® has alerted you to an issue—what do you do now? In this article, I’ll explain the features and capabilities of a full monitoring stack in SolarWinds and how you can use it to get to the bottom of a 3 a.m. Pingdom wake-up call. The Setup For our web service, we use a simple architecture of a front-end Flask application with a Postgres back end served behind an edge SSL-terminating NGINX instance on the DigitalOcean Managed Kubernetes service.

SolarWinds® AppOptics™ was designed from the ground up as a SaaS-based APM tool for cloud-native and traditional IT implementations. It provides out-of-the-box monitoring for applications and infrastructure through simple-to-install APM libraries and host agents. AppOptics makes it easy for multiple teams to quickly assess the health and performance of your applications regardless of how or where they are implemented.

First off, what is synthetic monitoring? What if synthetic monitoring meant monitoring whether or not something is real or fake…watch out Kardashians! Jokes aside, no, synthetic monitoring doesn’t monitor celebrity plastic surgery decisions. Synthetic monitoring is a kind of website performance monitoring that simulates user interactions with a site. A great synthetic monitoring tool instantly alerts you when an issue is encountered.

NGINX is one of the most popular web servers. According to nginx.com, it powers more than 400 million websites. It is, however, probably even more commonly used as a reverse proxy. Since it acts as a go-between for your application and your users, it’s important to properly monitor NGINX metrics. Sometimes you may find yourself trying to understand some performance degradation of the application while an issue may come from NGINX itself.

IT software technology is advancing at a rapid pace, with the internet of things, cloud, automation, and machine learning making networks and network management activities more complex and interdependent. As networks grow and become more complicated, it’s increasingly important for administrators to have access to the tools necessary to conduct essential network monitoring and management operations. One such tool is a network mapper, also known as a network topology mapper.

Kubernetes work queues are a great way to manage the prioritization and execution of long-running or expensive menial tasks, such as processing large volumes of employee migration to a new system, ranking and sorting all the planets in the universe by Twitter tags, or even post-processing every frame of the latest Avengers movie.

Over the last few days, third parties and the media publicly reported on a malware, now referred to as SUPERNOVA. Based on our investigation, this malware could be deployed through an exploitation of a vulnerability in the Orion Platform.

By leveraging specialist tools built to save time, money, and effort, MSPs can manage their business more effectively. There has been an increased demand for high-quality IT services and MSPs this year. Due to the pandemic, the majority of companies have been forced to adopt remote working conditions, which has led many to seek out support for their IT services that they haven’t necessarily needed in the past.