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Why Monitoring Can Be the Lifesaver the Public Sector Needs

One of the business consequences from the pandemic—increased remote working—is causing technology challenges across most industries, including the public sector. Most employees who are now working from home have probably never had to do so before, while those still attending their place of work are mostly people in central government trying to keep the country running, or other critical roles.

3 Foundational Elements of Zero Trust You Can't Do Without

While the concept of zero-trust security has many IT organizations thinking in terms of identity, access, and cloud services, zero trust must run on a solid foundation. We should start by talking about the goals of zero-trust security. Zero trust involves creating an environment where each access request is first scrutinized to determine whether it should be allowed.

Using Non-Enterprise Gear in an Enterprise World

Different IT organizations have different needs. The one-man shop might find the best success with open-source software, while enterprises often need something a little more. But occasionally you’ll see an enterprise using open-source or something designed for a small to medium-sized business. This can be a good thing in certain instances, though it’s not without risks. So, why might you want to use SMB or open-source gear in an enterprise setting, and when might it be a good thing?

New support for HTTP connections

As all Papertrail fans know, sending logs to Papertrail using syslog is quick and easy. Generating and transmitting syslog packets usually involves just 2 – 4 lines of code, and you can see your logs flowing into Papertrail in minutes. There are times, however, when you just can’t use syslog or install a remote_syslog2 daemon. This is where the new support for sending logs via HTTP comes in. And the best news is, it’s just as quick and easy to set up.

Is Your Service Desk Too Complicated to Use?

It’s an exchange that happens almost every day in every business office: Employee peeks over the divider and asks her coworker, “Hey, how do I connect this to Bluetooth?” Maybe it’s a frozen laptop, or a glitch in the browser, or an issue connecting to VPN. And maybe it’s a drive-by at the coffee machine or Slack message to a “tech-savvy” coworker.

Monitor Azure Functions With the Simplicity of AppOptics

Managing servers isn’t always the most effective way to run an application. With serverless computing, teams can deploy applications directly to managed hardware, scale them on demand, and avoid the overhead of provisioning and maintaining their own infrastructure. As many as 40% of companies surveyed by DevOps.com use serverless computing. And serverless platforms like Azure Functions make deploying serverless questions quick and easy.

3 Ways to Maintain Your Agency's Focus on IT Modernization

Congress set the stage for IT modernization across the federal government by passing the Modernizing Government Technology (MGT) Act, allowing agencies to apply for a loan from the Technology Modernization Fund (TMF) to update their legacy systems. The theory states, with access to TMF funds, agencies can now improve innovation, enhance efficiencies, and strengthen their security postures.

A Successful ITSM Implementation Starts With 4 Checkboxes

You’ve been contemplating adopting a new ITSM solution for some time. The current one handles the bare minimum—it helps your team churn through a ticket queue—but you know there are other solutions capable of more. So what’s standing in your way? Implementing that new platform seems time-consuming and stressful. But it doesn’t have to be.

Supporting a Mobile Workforce Across the Public Sector

Over five million people work in the U.K. public sector, representing over 16% of all people in paid work, according to government figures. And mobile working is a reality of daily life for many of us. A report from Deloitte revealed of the 32.3 million people in work in the U.K., the majority (51%) spend some time away from a fixed location in the course of their work.