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6 Best Patch Management Software for MSPs and Internal IT

There is an increasing amount of technology used by businesses, from applications to entire networks. More technology means that there are more opportunities for errors or vulnerabilities in these systems to be exploited. With all those opportunities, it’s no wonder why these technological errors continue to be exploited by experienced hackers. What’s worse is that, according to Ponemon, 37% of businesses aren’t even scanning their IT environment for these vulnerabilities.

Complete Guide to Endpoint Backup

Without a doubt, a data recovery solution is essential when it comes to maintaining security and business continuity. Backups give you important survival options when ransomware hits, a laptop is lost, or someone accidentally deletes a folder full of important files. Without those safe, secure, redundant copies of your most important data, you’d be left out in the cold.

Network Assessment Software: Overview & Examples

It’s true that network assessments take time, but they are worth every second. Today, businesses around the globe struggle to keep their networks and data secure. In fact, TechTarget’s list of 2022 cybersecurity statistics announces that “the cost of cybercrime is predicted to hit $10.5 trillion by 2025.” However, with routine network assessments, businesses can reduce threats and keep their IT infrastructures running smoothly.

MSP's Guide to Customer Data Protection

Customer data protection is important to every business that wants to protect its financial security and its reputation -- but it’s even more important for managed service providers (MSPs). When talking to your clients, you’ll probably tell them that a huge reason why protecting customer data is mission critical is because their entire business depends on it.

6 Best Network Inventory Documentation Tools

Although network inventory documentation isn’t the most glamorous task, it is essential for the success of any IT department. According to Steady Networks, “Workers spend about 22 minutes each day dealing with some type of IT issue.” An accurate network inventory can greatly reduce the time it takes for internal IT to identify and solve issues.

4 Energy Vampires Draining Your Helpdesk's Efficiency

The way that many organizations are operating has fundamentally changed over the past few years, and IT has been forced to evolve to keep pace. The good news is many teams are seeing their budgets for new tools and services increase. The bad news is the additional tooling doesn’t appear to be making a dent in IT support workloads (at least not yet). According to Zendesk, tickets filed by corporate employees jumped 31% last year.

The 2022 Guide to Managed Services Agreements for MSPs

Wouldn’t it be great if all business transactions could be conducted over lunch and executed with a handshake? It would sure cut down on the paperwork. Unfortunately, business is far too complicated for the kind of vagueness and misunderstanding that would arise from such a deal. Everything needs to be in writing. Love them or hate them, those piles of paperwork are your allies. This is especially true when evolving your business from a break/fix model to managed services.

Backup Strategy for Small Business Guide

Data is essential to a business, but too often the necessary precautions are not in place. Many small businesses are just one small data disaster away from going out of business. What’s worrying is that 3 out of 4 small businesses have no backup strategy or disaster recovery plan in place to prevent this from happening. This lack of preparation can bring a halt to business operations or cause an organization to go out of business.

Asset Lifecycle Management (ALM) Overview & Steps

All businesses and organizations have assets that are essential for their success, so it makes sense that the demand for asset lifecycle management services rises every year. A SkyQuest report on the asset management market claims, “The global asset management market was valued at $250.12 billion in 2021, and it is expected to reach a value of $1113.53 billion by 2028.” Discover how asset lifecycle management works and benefits businesses around the globe.