Patching is an essential function within any MSP or IT department, so maintaining a successful patch management process is a top priority for organizations. A patch management audit allows organizations to analyze and adjust their patching processes to make them more effective. Use this patch management audit checklist to evaluate and improve your current patch management process.
A help desk can be an important and essential component of a successful business. The HubSpot Annual State of Service in 2022 reports, “A remarkable 91% of respondents agreed with the statement ‘our help desk system increases productivity.” Not only do help desks provide service to organizations, they also deliver a lot of value. To capitalize on this value, businesses should look to increase help desk efficiency. One of the best ways to do this is to utilize help desk software.
IT help desk support has been a constant need in organizations from small businesses to enterprises. Then, the pandemic spurred an increase in demand for help desk employees, and the tried-and-true tactics and strategies that were previously used to hire in-house help desk employees don’t seem to work as effectively. Recruiting and hiring for these positions has been very difficult in the current candidate-driven market.
If you've felt like it’s been hard to find new tech talent lately, you’re not alone. IT recruiting has been an uphill battle for employers, with inflation causing increased salary requirements and a high number of competing offers for IT professionals. With increased competition, the benefits and compensation you offer is the first step in getting more candidates in the door.
“Some things age better with time; unfortunately, the software is not one of them,” iLink Digital explains in their patch management review. Whenever software malfunctions or becomes outdated, enterprise patch management systems come to the rescue. In this overview, we’ll uncover the challenges, benefits, and case studies for enterprise patch management.
Recruiting potential job candidates is a huge challenge that IT companies are facing right now. With the tech unemployment rate down to 1.7%, hiring is extremely tough and competitive. Splashtop’s 2022 State of Remote Support Market Trends Report found that 94% of responding organizations have dealt with difficulty in hiring, retention, and skill shortages this past year. What’s more, two-thirds of help desk teams are feeling stressed and burned out.
What is software sprawl, and why is it impacting more organizations than ever? Find out the top causes and how IT teams can regain control. In an effort to support evolving workforces and new technology, more organizations have recently implemented additional operational tools. These new tools often have a specialized purpose or were added to make processes more efficient. In most cases, however, it’s simply resulted in more management responsibility being added to an already stressed IT team.
In November, NinjaOne continued to release updates at a rapid pace, with 5 releases and hotfixes delivering new functionality and greater stability to Ninja users. 5.3.7, this month's largest release, including major new functionality for patch management and ticketing. Please Note: 5.3.7 is currently available in OC and CA instances, with EU and NA instance updates coming soon.
The SDC Awards focus on recognizing and rewarding success in the products and services that are the foundation for digital transformation! At the awards evening in London on November 24th 2022, NinjaOne were voted winners in 3 categories: Intelligent Automation Project of the Year (with customer We are Focus), Data Security/Compliance Project of the Year (with customer We are Focus), Excellence in Service Award for their MSP offering.
Active directory (AD) can be an essential component of an IT infrastructure. In fact, active directory is used by about 90% of Global Fortune 1000 companies. AD is a directory service that’s provided by Microsoft and runs on Windows servers. What makes Azure AD unique is that it’s a specific Microsoft product. Azure AD is not the only directory solution available, so how do you know if it will fit your business’s IT needs?
