Operations | Monitoring | ITSM | DevOps | Cloud

Digital Transformation Strategy for IT Teams: A Guide

Today, 93% of small business owners use at least one type of technology platform to help run their businesses. This is an extremely high percentage for small businesses, and the number only increases for large enterprises and corporations. Many organizations around the world are choosing to leave manual processes in the past and replace them with more efficient, technological solutions.

How to Improve End User Management in 2023

Not too long ago, devices used for work could only be accessed at the office, which meant that the end users of those devices had to travel to that location. Managing those end users was simpler because the devices were contained in a single area. These days, people own multiple devices and use many of them to get work done at home or on the go. In 2022, it was reported that about a quarter of U.S. employees work remotely.

What Is Network Discovery?

There’s a reason why the network monitoring market reached about $2 billion in 2019 and is expected to reach $5 billion by 2026. In today’s tech-focused world, organizations require network monitoring to secure and manage their IT infrastructures. One of the crucial systems that every network monitoring and management operation needs to succeed is known as network discovery.

Intune vs SCCM: A Comparison of Microsoft Solutions

Figuring out which software solution will meet the needs of your organization’s IT environment can be a big challenge. There are many factors to consider before making a final decision, and one of those is to learn what software solutions are available. Intune and SCCM are two Microsoft solutions that help you manage the devices in your IT environment. Find out what each software solution does, how Intune vs SCCM compare to each other , and which one is right for you.

What is Penetration Testing?

Penetration Testing -- also known as “pentesting” -- are used by cybersecurity professionals and managed service providers to identify vulnerabilities present in a system before a cybersecurity incident takes place. You will often come across clients asking you to perform penetration testing, especially as emerging government regulations begin to make the practice mandatory.

What is SOAR (Security, Orchestration, Automation, and Response)?

As a managed service provider, you know that cyberthreats are increasing in frequency, sophistication, and impact. In recent years, we have seen a dramatic increase in the number of cyber-attacks targeting businesses, governments, and individuals. This explosion of cyberthreats highlights the need for businesses and individuals to take cybersecurity seriously and implement modernized security measures to protect themselves against these threats.

PSA vs. RMM: Which One Do You Need?

Two software solutions that most MSPs cannot live without are known as professional services automation (PSA) and remote monitoring and management (RMM). However, it’s no secret that software solutions are expensive, so does your business really need both? Decide which software you should use after reviewing this comparison of PSA vs. RMM.

What is Digital Transformation? Why You Need it for IT Management

The history of digital transformation can be traced back as early as the 1940s when Dr. Claude Shannon published A Mathematical Theory of Communication, which is the theory behind the creation of the internet. Then addition of the microchip and semiconductor transistor, invented In the 1950s, established the foundation for digital transformation. Since then, the capabilities of machines and digital technology have grown exponentially, and they have fundamentally changed ways our society operates.

How to Choose a Patch Management Solution

It’s pretty easy to hit that “remind me later” button when you don’t want to wait for installations, reboots, and possible errors if something goes wrong with the update. Snoozing that patch notification can quickly become a habit, and before you know it, a critical piece of software is weeks or months out of date. More people are learning that this isn’t a bit of harmless procrastination -- it’s actually a huge cybersecurity risk.