I’m excited to announce that today, PagerDuty is taking our automation capabilities to new scale and scope as we enter into a definitive agreement to acquire Catalytic. With their technology and talented team we accelerate the delivery of enterprise-wide process automation that manages no-code workflows across the business, broadly applicable to any workflow, for any employee.
AIOps combines machine learning and people to deliver technical outcomes in IT operations. The promise of this capability continues to drive new contenders to the market. AIOps has become a core messaging component for all the major event management players. Many have just rebranded their products to specifically highlight AIOps features. Emerging event management players have arrived and tried to also claim the AIOps space.
Over the last few years, our world has become increasingly digital, from streaming and shopping to work and health care. Customers want these digital experiences to be seamless. This has become a key priority for all businesses as well, as they depend on happy customers to drive sales and brand reputation. To ensure these seamless digital experiences, technology teams have doubled down on reliability, user experience, and building new features.
Most support organizations today adopt some form of the traditional tiered support model. It is one that is based on a process of escalations and customer handoffs. Under this model, customer issues get escalated through multiple levels of a support hierarchy, with three tiers being a common workflow.
PagerDuty’s Operations Cloud helps organizations with critical work across the entire business, from IT teams to customer service to human resources, marketing, sales, and more. With PagerDuty, organizations can prioritize accurately, respond efficiently, and reduce operational overhead. In this blog post, we’ll share examples of how PagerDuty can be used for critical work in all departments, not just IT, using our new Solution Guides for Business.
Earlier this fall, we announced a significant evolution in the IT process automation portfolio at PagerDuty—the general availability of PagerDuty Rundeck Actions and early access for Rundeck Cloud. These new offerings reflect our vision to enable companies to take real-time actions by democratizing access to automation. In other words, to quickly and safely delegate automated IT processes to the IT users (and APIs) that need them to get work done.
We’re excited to announce a new set of updates and enhancements to the PagerDuty platform. The product team has been hard at work making updates from Event Intelligence, Runbook Automation, and Applications with Monitoring Tools, to PagerDuty and PagerDuty Community Events.
When we asked how technology leaders are feeling about increased pressure on digital services, they reported that, unsurprisingly, their investments in digital have grown. In fact, 72% are ramping up digital transformation efforts. Yet while the C-suite is interested in AIOps and automation to help their teams, it’s not always clear what their approach should be and how this technology can be applied to solve problems for their teams today.
Across the globe, in-person technology events are beginning to emerge from their pandemic hibernation. For developers and DevOps teams, no event has been more anticipated than AWS re:Invent, which is back in Las Vegas, November 29th — December 3rd to help bring us all back together and slowly let us find our new normal. While handshakes may be replaced by elbow bumps or other newfound greeting rituals, we are excited to be back and see all of you in real life.
In today’s increasingly digital world, organizations must balance investment in uptime and experience with capital expenditure toward ongoing innovation. More than ever before, uninterrupted digital operations are responsible for the fiscal success of companies. Yet, these digital landscapes are major areas of vulnerability to business continuity. Today’s digital service disruptions can greatly affect people, facilities, assets and a company’s brand.
