Monitoring methodologies evaluate application reachability, availability, performance, and reliability to measure digital experience accurately. Only measuring one or the other will offer a skewed view of the end-user experience. For example, higher availability is not the sole indicator of a good end-user experience. At the same time, reliability is a critical performance indicator for service providers.
At Catchpoint, I work as a Solutions Engineer. Being on the sales side, one of the applications I use a lot is Salesforce, the CRM platform used at Catchpoint and thousands of other organizations. You don’t have to take my word for it. Here is Catchpoint’s endpoint monitoring data showing I speak the truth!
When the world transitioned to a remote workspace, one of the things that most of us figured out quickly was that some applications just don’t work well with corporate VPN. Video and voice applications, like Microsoft Teams, are essential to business operations. I wouldn’t want to add another point of failure that I’d need to troubleshoot if I didn’t have to.
We are in this together. As part of our continuous efforts to meet customer expectations, we have recently added Core Web Vitals to our performance measurement programs. We are happy to share that these metrics are now a native part of the Catchpoint Platform. DevOps’ SREs, Platform Operations Engineers, and business and monitoring strategists alike will realize a series of key benefits from this addition.
The Domain Name System (DNS) is at the core of the engine that keeps the internet running. We have explained how DNS works and why it is critical to the functioning of the internet in our Synthetic Monitoring Guide. The DNS resolution relies on various components, such as the DNS resolvers, name servers, authoritative servers, and zone files, to function properly and the process typically takes milliseconds to complete.
A typical service delivery chain starts from the device and runs through the network and all the way through to the application. There are many things that can go wrong along the way! It’s critical to monitor that experience and quickly understand where issues occur, why they occur, and what can be done to remedy them. That’s where employee and/or customer Digital Experience Monitoring (DEM) comes into play.
At the end of last week, a significant BGP leak caused widespread network outages that impacted major network operators, cloud, and CDN providers. The incident on Friday, April 16th, 2021 was (yet another) classic origin hijack case from Vodafone Idea (AS55410), an Indian operator based in Mumbai and Gandhinagar. The Vodafone Idea ASN was inundated with traffic,13 times higher than average, leaving its users unable to access the internet.
If Salesforce is slow, your sales team productivity is slow. Being able to look up opportunities and close deals is essential to getting business in the door. A downtime or a slow loading application can disrupt the sales process. Such a delay can result in revenue loss and increased toil as your operations teams are in constant firefight mode.
