Operations | Monitoring | ITSM | DevOps | Cloud

Attack surfaces can expand without your organization even realizing it. And, lacking visibility into your external-facing assets and the vulnerabilities they may contain can lead to significant security risks. External attack surface management (EASM) is a cybersecurity approach designed to safeguard your external assets and strengthen your organization's overall security posture.

For decades, the backbone of IT Service Management (ITSM) has been the Service-Level Agreement (SLA). While effective for tracking the nuts and bolts of IT delivery, SLAs have one critical blind spot: they say little about how users actually feel about their IT experiences. This is where Experience-Level Agreements (XLAs) and Digital Employee Experience (DEX) fill in the rest of the picture.

With thousands of vulnerabilities discovered every year, not all pose the same risk. Some can cripple critical systems, while others have little real-world impact. The key is knowing which threats to act on first. Vulnerability prioritization helps security teams cut through the noise, focus on what truly matters and build resilience against critical attacks.

When evaluating cybersecurity products, it's easy to focus on surface-level features like dashboards, alerts and integrations. But real strength often lies more deeply, in the architecture itself. One embedded capability that demonstrates rigorous security design principles is Security-Enhanced Linux (SELinux). Originally developed by the U.S. National Security Agency (NSA) and released to the open-source community, SELinux is a mandatory access control (MAC) framework built into the Linux kernel.

Optimizing IT costs is now the top priority for IT teams, according to Ivanti’s 2025 Technology at Work Report. Our survey found that cost optimization was cited as a critical strategic goal for 2025, outranking improving cybersecurity, investing in infrastructure and deploying AI / ML technology.

Wouldn’t it be great if every vulnerability had a fix waiting in the wings? If patching were always fast, easy, and complete? That’s not the world we live in. Some vulnerabilities can’t be patched at all. Others are buried in systems or services you don’t fully control. And the longer your focus stays limited to internal infrastructure, the more risk slips through the cracks.

Not long ago, digital employee experience (DEX) was just a line on an IT report — something to track uptime, device issues and help desk tickets. Those metrics matter to IT, but they don’t always resonate with the C-suite. But behind the numbers is a larger story: every slowdown, every frustrating login, every delayed ticket chips away at productivity, engagement and business results.

Cybersecurity finally has a seat in the boardroom. Ivanti’s 2025 State of Cybersecurity research shows that: On paper, that’s progress. But, many organizations struggle to convert board-level attention into sustained, measurable risk reduction.

Just one bad patch can cause key systems to fail, disrupting your teams and, ultimately, your customer experience. While I was checking out at a supermarket self-service machine, the screen suddenly froze and then dreaded blue screen of death appeared. A nearby staff member quickly came over and, with a bit of a sigh, said it was the third time that day this happened. While I’ll never know for certain whether a patch was the only cause, businesses want to minimize these types of issues.

The classic thought experiment known as Schrödinger’s Cat imagines a cat that’s simultaneously alive and dead; that is, until someone opens the box. In other words, it’s both alive and dead until the point that we can confirm the truth. Now, swap the cat for software vulnerabilities, and you’ve got a fantastic analogy for what happens in today’s security environment.