Operations | Monitoring | ITSM | DevOps | Cloud

The healthcare sector, perhaps more than any other, needs to scrutinize the balance between data utility and data privacy. Healthcare organizations must manage large amounts of sensitive data while complying with stringent regulations such as the Health Insurance Portability and Accountability Act (HIPAA). For IT teams seeking to implement AI-augmented service management, that responsibility weighs heavily.

With AI at the center of media and industry focus, cybersecurity teams are increasingly putting pressure on themselves to prepare for AI-fueled cyber attacks. According to Ivanti’s 2025 State of Cybersecurity research, half of IT security professionals ranked “yet unknown weaknesses” as a high or critical threat – the same as or higher than compromised credentials, supply chain risks, DDoS attacks and other real-world threats.

Ivanti’s 2025 State of Cybersecurity Report revealed that just 1 in 3 organizations feel prepared to protect themselves from software supply chain threats. With attackers increasingly targeting third-party dependencies, supply chain attacks may become a painful Achilles heel for cybersecurity if organizations continue to overlook them.

Exploitation of vulnerabilities increased 180% year over year from 2023 to 2024, which means that quickly and effectively securing endpoints – always a priority – will only continue to escalate. Patching these vulnerabilities promptly, but without sacrificing stability, can present operational challenges. One way to achieve this: ring deployment — a technique that progressively scales rollouts to user groups.

Quantitative risk assessment offers an objective approach to risk analysis – but understanding the risk is only the first step. This article will break down how to interpret the results and translate those insights into meaningful decisions in a real-world environment.

Service management doesn't have to just be a buzzword. It can be a foundation of efficient operations where IT Service Management (ITSM) plays a crucial role in keeping businesses running smoothly. But what truly sets exceptional ITSM apart from the rest? It’s not just about having a sleek user interface — it’s about the powerful features and functionalities that operate beneath the surface, improving user satisfaction and driving operational excellence.

Measuring the risks posed by vulnerabilities — to the greatest degree of accuracy — is no simple task. It’s common for organizations to use the Common Vulnerability Scoring System (CVSS) by default, to come to terms with the size and scope of vulnerabilities. But while CVSS is a useful tool, it’s not immune from its own vulnerabilities.

New cybersecurity technologies and frameworks are always emerging, promising enhanced protection and streamlined operations. Among these, Security Service Edge (SSE) and Secure Access Service Edge (SASE) have gained significant attention for their comprehensive approach to network security. But despite the advent of these sophisticated solutions, enterprise VPNs still hold enduring value for data and application security.

Risk is inherent in any business. It’s how an organization understands and manages it that makes all the difference. From operational challenges to market volatility, regulatory changes and technological advancements, companies face a spectrum of uncertainties that could either generate growth or lead to losses. To effectively manage them, a business needs to set out a framework that helps it determine just how much risk it’s willing to accept in pursuit of its objectives.

Currently, there are 500,000 vacant cybersecurity positions in the United States – affecting businesses and government agencies alike. And with the frequency, sophistication and intensity of cyberattacks increasing, including those directed at federal agencies and critical infrastructure, the need for government and industry to work together to train, retain and develop workers with the required technical expertise and skills has never been greater.