Operations | Monitoring | ITSM | DevOps | Cloud

Service management doesn't have to just be a buzzword. It can be a foundation of efficient operations where IT Service Management (ITSM) plays a crucial role in keeping businesses running smoothly. But what truly sets exceptional ITSM apart from the rest? It’s not just about having a sleek user interface — it’s about the powerful features and functionalities that operate beneath the surface, improving user satisfaction and driving operational excellence.

In recent weeks, I’ve spoken with several Opsgenie customers who are evaluating a migration to ilert after Atlassian’s decision to phase out Opsgenie and fold its functionality into other products. Atlassian is giving Opsgenie users “two options: move to Jira Service Management for robust end-to-end incident management, or move to Compass for alerting and on-call management.” This has raised a broader question in our industry: ‍

If you’ve worked with VMware Horizon (now Omnissa Horizon), you know it’s a common way for enterprise users to connect to remote desktops. But for IT engineers and DevOps teams? It’s a whole different story. Horizon’s custom protocols and complex connection requirements make load balancing a bit tricky. With its recent sale to Omnissa, the technology hasn’t changed—but neither has the headache of managing it effectively.

If you’re new to Kubernetes or looking to modernize your cluster management workflows, Cluster API and SUSE Rancher Prime make it easier than ever to provision and manage clusters declaratively. This guide walks you through enabling Cluster API in SUSE Rancher Prime, deploying your first cluster and exploring advanced features like GitOps. Some helpful documentation can be found here and a few pre-requisites for this hands-on walkthrough.

Google Cloud Platform (GCP) launched in April 2008 with Google App Engine. This developer-centric Platform as a Service (PaaS) offering allowed developers to build and host web applications on Google’s cloud infrastructure. Initially, App Engine only supported Python, but in 2009, Google added Java support, offering more programming flexibility. In 2010, GCP expanded further with Cloud Storage, its second major cloud product.

Business leaders face mounting pressure to deliver technological innovation while managing costs and maintaining security. The wrong partnership wastes resources and creates technical debt that hampers future growth. Effective digital engineering partnerships drive tangible business outcomes. They accelerate your time to market, enhance customer experiences, and create competitive advantages through technology.

As your customer base grows, your responsibility to provide a functioning service at all times increases too. Let's explore how you can add a few lines of code to your Ruby on Rails application and gain significant peace of mind!

Breaches in software artifact integrity can have severe consequences. Bad actors poison artifacts by injecting malicious code into software packages, libraries, or container images, tricking developers and users into downloading compromised artifacts. These attacks can lead to data breaches, system takeovers, and widespread supply chain disruptions. Continued artifact poisoning incidents highlight the increasing risk to software supply chains.

We’re excited to announce the launch of our bi-directional integration between OnPage and Jira! This integration is designed to bridge the gap between ticket creation and incident response, ensuring that IT, DevOps and other tech teams who rely on Jira to manage their incidents can automatically identify and engage the right on-call staff—ensuring critical incidents are addressed in real time without delay.

We were recognized among the 20 top IT asset management providers.