ITSM

The latest News and Information on IT Service Management, Service Desk and related technologies.

Collaboration Experience: Product Overview

Nov 1, 2022 By Nexthink In Nexthink

Learn how your IT team can deliver comprehensive visibility across the entire employee experience by adopting and using leading collaboration applications like Teams and Zoom, for rapid validation, isolation, and remediation with Nexthink Collaboration Experience.

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Application Experience: Product Overview

Nov 1, 2022 By Nexthink In Nexthink

Learn how Nexthink Application Experience delivers the clarity IT needs, with comprehensive visibility into the performance, reliability, and adoption of all applications. Your IT team will have a single pane-of-glass for all applications, no matter the type, ensuring the fastest possible cross-team remediation.

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6 techniques for better incident response

Oct 31, 2022 By Simran Achpal In Freshservice

The ITIL definition of an incident is “an unplanned interruption to or a reduction in quality of an IT Service or unavailability of the service”. An incident could be caused by an asset that is not functioning properly or a network failure, or a human error.

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How to Balance Security With DEX for a Critical Advantage

Oct 31, 2022 By Jason Bruce In Ivanti

Raise your hand if you enjoy being kicked out of the application you were working on for an unexpected security patch! No one? We can wait … Really, no one? Okay, we figured. And we’re not surprised. Jamie Whalen, host of the Everywhere Workplace Podcast, recently sat down with Steve Brasen, Research Director for Enterprise Management Associates, to talk about the perceived conflict between Digital Employee Experience (DEX) and security.

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S2E3: How to build life cycles and workflows with a visual builder in ServiceDeskPlus Cloud

Oct 31, 2022 By ManageEngine In ManageEngine

Learn how organizations can use visual workflow builders to systematize various ITSM practices, including incident and problem management; service request fulfillment; and change, project, release, and asset management. Design graphical life cycles and workflows on an easy-to-use canvas to guide IT teams, minimize errors, and perform custom actions like notifying users, updating fields, executing custom functions and more.

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ITSM Statistics: The 2023 State of ITSM Process Adoption

Oct 31, 2022 By Sophie Danby In InvGate

Whether you know it or not, it’s quite possible that your organization has an IT Service Management approach. After all, every business wants to have the right capabilities to deliver value to its customers. But is it too possible? What’s the state of ITSM process adoption? That’s what we’re about to find out! In H1 2022, AXELOS created an IT Service Management (ITSM) Benchmarking Report for its myAXELOS subscribers.

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S2E3: Crafting visual lifecycles and workflows in ServiceDesk Plus - Masterclass 2022

Oct 31, 2022 By ManageEngine In ManageEngine

Learn how IT teams can visually track various ITSM practices like incident management; service request fulfillment; problem management; change, project, and release management using graphical life cycles and workflows. Ensure that service desk agents follow standard operating procedures and minimize errors by orchestrating various actions like updating fields, sending notifications, automating approvals and more.

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Ivanti Neurons for Healing

Oct 28, 2022 By Ivanti In Ivanti

Ivanti Neurons for Healing offers a squad of automation bots to proactively detect, diagnose, and auto-remediate configuration drift, performance, and security issues, and maintain compliance. In this video, we'll demonstrate: Pave the way to a self-healing environment reducing time, cost and improving you overall digital employee experience.

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The Definitive ITSM Implementation Checklist [+Free Template]

Oct 28, 2022 By Steve Manjaly In InvGate

Implementing a new service desk, however beneficial it may be, is fraught with challenges. In fact, if you google “Reasons why ITSM implementations fail,” there’s no dearth of articles and peer-reviewed research papers. But the truth is that the process is easier than it looks like – if you have an ITSM implementation roadmap and this helpful ITSM implementation checklist we’re about to provide you with.

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SaaS Based Asset Management: 5 Main Reasons why Asset Managers choose it

Oct 28, 2022 By Infraon In Infraon

In today’s fiercely competitive world, all businesses strive to boost productivity while maintaining minimal overhead expenses and strong margins. In order to consciously, effectively, and affordably scale up and down with demand to supply the storage and processing capacity they need on a global scale, cloud architecture and Software-as-a-Service (SaaS) solutions have evolved.

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