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The latest News and Information on IT Service Management, Service Desk and related technologies.

ITOM + ITSM: A unified approach to incident, asset, and change management

May 29, 2025 By ManageEngine In ManageEngine
In this webinar, we explored how integrating IT Operations Management (ITOM) with your IT Service Management (ITSM) platform can elevate service delivery and operational efficiency. Key takeaways include how to: Looking for ITOM in the cloud? Site24x7 delivers powerful IT operations management and integrates seamlessly with ServiceDesk Plus Cloud—offering the same advanced features.
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Asset Infinity

Transforming B2B Logistics: How Pod Trackers Revolutionize Asset Management

May 29, 2025 By Himanish Ganguly In Asset Infinity
In today’s fast-paced logistics landscape, real-time asset visibility and operational efficiency are more important than ever. B2B logistics companies, dealing with thousands of moving parts—from returnable packaging assets to cargo containers—face immense challenges in tracking, maintaining, and optimizing their resources. Enter pod trackers: compact, GPS-enabled devices that provide location intelligence and status updates on assets in motion or storage.
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almaden ai

Almaden named in 2025 Gartner Magic Quadrant for Digital Employee Experience Management tools

May 28, 2025 By Almaden AI In Almaden AI
Almaden are proud that, for the second year in a row, Collective IQ is included as a Niche Player in the Gartner Magic Quadrant for Digital Employee Experience Management tools. Almaden Collective IQ grew from a vision to a valued commercial solution in less than 2 years. Recognition of that accomplishment by Gartner and Almaden customers is an amazing achievement for Almaden.
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Infraon

Will Dashboards Survive the Rise of Autonomous Analytics?

May 28, 2025 By Soumya Nandhakumar In Infraon
Autonomous analytics are changing everything. Don’t we all love dashboards? Those pixel playgrounds of donut charts, bar graphs, and KPI-based visuals. Well, guess what? They may not survive what comes next. Teams once hovered over them like ancient monks reading entrails, guessing what churn rates might predict or which sales region would wake up next quarter. That practice will no longer serve its purpose.
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almaden ai

What Is AlmaKnowledge?

May 27, 2025 By Almaden AI In Almaden AI
Almaden proudly introduces AlmaKnowledge, a powerful new feature of the Collective IQ Business Edition platform. Unlike implementations of generative AI that rely only on trained models, AlmaKnowledge is purpose-built to embody and present enterprise-specific information. It works seamlessly with the AlmaAI capabilities in Collective IQ to enhance IT decision-making by leveraging enterprise information alongside industry data used by trained generic AI models such as ChatGPT. This provides deeper, faster, and more accurate insights for IT professionals and other departments which rely on IT's insights and recommendations.
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xMatters

Bridging the Gap: How xMatters Aligns with ServiceNow's AI-Powered Future

May 27, 2025 By Eric Maxwell In xMatters
Attending ServiceNow Knowledge 2025 in Las Vegas was an enlightening experience, especially for those of us invested in the xMatters platform. The conference’s emphasis on AI integration and agentic workflows provided valuable insights into how xMatters can evolve to better align with ServiceNow’s advancements. ServiceNow’s emphasis on integrating AI across enterprise workflows underscores the industry’s shift towards more autonomous and intelligent systems.
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Asset Infinity

Tracking, Monitoring, and Optimizing Autonomous Pods in Real Time

May 27, 2025 By Himanish Ganguly In Asset Infinity
The rise of autonomous technology is revolutionizing how we approach logistics, work environments, and delivery systems. Among the most exciting developments are autonomous pods—compact, smart, and mobile units capable of functioning with minimal or no human intervention. Whether deployed as last-mile delivery vehicles, remote workspaces, or mobile retail hubs, these pods are becoming integral to futuristic infrastructure.
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Asset Infinity

Is Accumulated Depreciation an Asset or a Liability?

May 26, 2025 By Himanish Ganguly In Asset Infinity
Depreciation plays a critical role in financial reporting and asset management. It helps businesses allocate the cost of an asset over its useful life, ensuring that financial statements accurately reflect the asset's declining value. One term frequently encountered in this context is accumulated depreciation. Yet, many are unclear about whether it is considered an asset or a liability.
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Asset Infinity

Enterprise Asset Management Software vs. CMMS: What's the Difference?

May 24, 2025 By Charu Chopra In Asset Infinity
In the world of asset-heavy industries—whether in manufacturing, healthcare, utilities, or logistics—digital solutions for asset and maintenance management are crucial. Two of the most widely adopted systems are CMMS (Computerized Maintenance Management System) and EAM (Enterprise Asset Management) software. Both platforms improve asset performance, reduce downtime, and optimize maintenance processes, but they serve different scopes and organizational needs.
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Asset Infinity

How Dark Grocery Stores Are Fueling Rapid Delivery Models

May 23, 2025 By Himanish Ganguly In Asset Infinity
In the race to deliver groceries in record time, traditional retail stores are undergoing a digital and operational transformation. At the heart of this shift are dark grocery stores—specialized facilities designed exclusively for fulfilling online orders. Unlike conventional retail outlets, these locations are not open to the public. Instead, they are optimized for speed, precision, and scalability, forming the backbone of the rapid delivery ecosystem.
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