Operations | Monitoring | ITSM | DevOps | Cloud

Building products that respect your time: A conversation with Akshay Rana

OpsMatters covers the people building the operational layer of the modern web, the tools, systems, and thinking that make digital work actually work. Our guest, Akshay Rana fits that brief precisely. A product leader with a background spanning enterprise cybersecurity, identity infrastructure at Fortune 50 scale, and SaaS platform development, he is not someone you would typically associate with a quiet solo side project. Yet in September 2025, he shipped Joyscroller, a Chrome extension that replaces your new tab with a curated feed of your own saved bookmarks. No algorithm. No noise.

Introducing Magellan: The AI data engine that builds your IDP

Building a catalog used to be a project. It meant months of tracking down owners, untangling dependencies, and manually piecing together a picture of your architecture. It was a tedious, thankless process that delayed the value of your Internal Developer Portal (IDP) before you even got started. Now, it’s a coffee break. We’re excited to introduce Magellan, our new AI-powered data engine designed to build your catalog and get your IDP live in minutes.

A new era for your developer portal: The Cortex MCP is now generally available

Here's a scenario every on-call engineer knows too well: a critical incident fires for a service you’ve never seen before. Your first ten minutes are a frantic scramble across wikis and Slack channels just to answer the most basic questions: Who owns this? What does it do? Where are the runbooks? By the time you’re oriented, the incident has escalated.

AI-First: Agentic AI needs a new architecture

At Cribl, we’ve talked a lot about epochs. A moment in time when there was a before and after. AI, and specifically agentic AI, is an epoch. The way we work is going to forever change. There have been many such events in our lifetimes: the PC, the Internet, and the smartphone. AI will change how we work forever. Prior to the PC, there were people whose jobs were literally titled “computer”.

The Rise of Agentic AI - From Assistance to Action

Enterprises are prioritizing digital transformation and agility, yet most lack the structural readiness for what's next. When 95% of financial services professionals believe there's little to no risk in delaying system modernization, even as the UK's FCA issued over £319 million in fines for non-compliance in just six months, it's clear many are mistaking surface upgrades for true adaptability.

Rolling Out AI Application with Confidence: How Nexthink's AI Drive + Adopt Makes AI Compliant, Insightful, and Effective

From Microsoft Copilot to ChatGPT, AI applications are quickly becoming everyday workplace tools. But for many organizations, turning on these capabilities isn’t as simple as flipping a switch. Enterprise licenses for AI tools can cost millions, yet few companies can confidently say employees are using them effectively, or safely. The reality is that most AI rollouts start strong but stall fast.

Could AI Turn Back The Clock On IT Departments?

I recently wrote about the impending SaaS crisis, driven by companies’ newfound ability to use AI to build software they used to have to buy. I predicted this phenomenon would make it even harder for SaaS vendors to drive growth, and that elite SaaS margins would fall from the mid-70s to the mid-60s as companies leaned more into their data and AI.