Founded in 1896, healthcare company Roche has innovation in its DNA. When you’re in the business of creating new medicine and diagnostic tests for millions of patients across the world, innovation can transform lives. My role is in our people and culture (P&C) team. For the past number of years, we’ve been looking for more agile, human-centric ways to improve collaboration and, ultimately, the patient and employee experience.

5G technology promises user benefits that include faster network speeds, better remote access to networks, more seamless videoconferencing, and more robust network security. These are all necessities for the new world of work, and many are eager to embrace them. The technology also offers advantages to telecommunications companies: Despite those benefits, many telecom providers continue to struggle with legacy processes.

We’re thrilled to be positioned as a Leader in the 2021 Gartner Magic Quadrant for ITSM (Information Technology Service Management) Tools. That’s eight years in a row that ServiceNow® ITSM has been positioned as a leader. You might wonder if, after all these years, the shine starts to wear off. In fact, we could not be more excited about this recognition. We’re happy to note that we’re positioned highest in both vision and the ability to execute.

Workflow process automation is critical to the efficiency of any business operation in 2021. If you’re not leveraging the power of workflow process automation to streamline your productivity and enhance customer experiences, you should start to explore system management software. These software solutions have the potential to transform your customer experiences. When you have efficiency at the core of business operations, this ultimately leads to faster customer support.

We’re excited to announce the expansion of the ServiceNow Training and Certification portfolio with several new additions for application and citizen developers on the Now® Platform. Forrester predicts by the end of this year, 75% of development companies will use low-code platforms, which enable developers of all skill levels to quickly create apps.

We say it all the time: Behind every great experience is a great workflow. But what’s behind a great experience? If you ask ServiceNow’s User Experience (UX) team, it’s software that is user friendly, visually beautiful, empowering, and productivity-boosting; and that people connect with emotionally. That provides, from start to finish, and at every touch point along the way, a fantastic experience.

It is my honor to announce ServiceNow has been named a Leader in the 2021 Gartner Magic Quadrant for IT Vendor Risk Management Tools. This is the second consecutive year that ServiceNow has been positioned as a Leader and is recognized in the report for market understanding, product offering strategy, and sales execution & pricing. Today more than ever, third parties are key partners in business success.