Knowledge 18: IT Topic Keynote led by ServiceNow GM and VP Farrell Hough
IT Topic Keynote led by ServiceNow GM and VP Farrell Hough (entire presentation)
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Knowledge18:The Morning Show with ServiceNow Security (Part 1)
ServiceNow's VP and GM of Security Business Unit, Sean Convery. gives Security Keynote at Knowledge18 (Part 1).
Knowledge18: The Morning Show with ServiceNow Security (Part 2)
ServiceNow's VP and GM of Security Business Unit, Sean Convery, gives Security Response Keynote at Knowledge18 (Part 2).
Knowledge18: The Morning Show with ServiceNow Security (Part 3)
ServiceNow's VP and GM of Security Business Unit, Sean Convery, gives Security Keynote at Knowledge18 (Part 3).
Knowledge18: CSM Topic Keynote
VP and GM of Customer Service Business Unit at ServiceNow: Abhijit Mitra - Customer Service topic keynote on Tuesday, May 8: How to Differentiate with Amazing Customer and Agent Experiences.
Live Demo: Customer Service Management
Demonstration of ServiceNow Customer Service Management.
Live Demo: IT Service Management
Demonstration of ServiceNow IT Service Management.
Live Demo: Intelligent Apps
Demonstration of ServiceNow Intelligent Apps.
How to overcome repeat IT requests
When you’re in IT, you see it all. Complicated issues, like that one Windows update that just won’t install, and quick fixes that you could do in your sleep. And of course, there’s also those repeat requests. I can’t get any email. The printer’s broken. My internet doesn’t work. What’s my password again?
Five worthy reads: Revolutionizing IT with artificial intelligence
Netflix recommends Stranger Things to you because it knows you like watching sci-fi thrillers. Tinder lets you swipe right into your next date because it’s learned your interests and partner preferences. Amazon keeps showing you Fitbit because you’ve spent a considerable amount of time browsing through the fitness and wellness category.