Webinar: 7 reports that will change the way you manage your help desk
Watch this webinar to discover 7 impactful reports that will change the way you manage your help desk, and help you answer burning help desk questions.
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Helpdesk
The latest News and Information on Helpdesk, Service Desk, IT Helpdesk.
Atlassian partners with Zoom
At Atlassian, we’re big believers in open work. We’ve seen how our teams and our customers’ teams achieve more when collaboration and communication are at the foundation of everything they do. We know that having the right set of integrated tools is critical to moving work forward.
IT analytics in 90 seconds: Why averages don't give you the full picture
A combination of average values and standard deviation helps you spot irregularities in help desk operations.
ServiceDesk Plus (Cloud) Masterclass - Asset management
Learn how to gain visibility into your asset estate, discover IT assets across your network, meet software compliance requirements, and maximize asset utilization.
Spiceworks Platform Utilizes Artificial Intelligence to Fuel Dedicated IT Marketplace
AUSTIN, Texas — October 9, 2018 — Today at SpiceWorld 2018, Spiceworks unveiled how new artificial intelligence capabilities are being used to power personalized experiences at scale and more directly connect technology buyers and sellers in the $3 trillion IT industry. The AI capabilities enable Spiceworks to connect technology buyers with the people, tools, and information they need to support their organizations with confidence.
Zendesk: Optimizing performance and capacity with APM and Trace Search
Daniel Rieder, Senior Manager of Zendesk's Performance and Capacity Planning team, uses Datadog's Trace Search & Analytics to optimize capacity usage in Zendesk's hybrid infrastructure.
ServiceDesk Plus (Cloud) Masterclass - Extensions and reports
Learn how to create custom functions for quicker resolution times, integrate with third-party applications, measure service desk performance, and identify gaps in service delivery.
Tackle Your Top Five IT Help Desk Challenges
Make these common help desk issues a thing of the past with ITSM
How Open Work is Changing Teams Inside and Outside of Atlassian
The new, simpler, and faster Jira Software allows you to plan, prioritize, and manage projects.
The Ten Key Features You Need in a Service Desk Solution
Keeping users happy and boosting IT productivity is easier than you think when you have an effective service desk tool. Read this white paper to discover the ten key features to look for in a service desk solution.