Operations | Monitoring | ITSM | DevOps | Cloud

Mattermost Incident Response Workflows App - now in alpha

A look at Mattermost’s upcoming Incident Response Workflows app, now in private alpha. The app is designed specifically for incident response and enables teams to connect all your workflows, automate repetitive tasks, and collaborate on incidents—all without leaving Mattermost.

Highlights from the spectacular Mattermost Hackathon

Following the record-breaking Hacktoberfest that saw more than 200 contributions to Mattermost in October, we held a virtual hackathon November 22–26. Over the five-day period, 45 members from our open source community, including contributors and staff, created amazing features and plugins for Mattermost. We were all impressed by the Mattermost Hackathon presentations last week—wow!

A humble and sincere 'thank you' to our open source community

Since our inception, open source contributions have been integral to our business and success. This October, as we participated in the great Hacktoberfest event, organized by Digital Ocean and hosted by GitHub and this month as we host our own hackathon event, we reflect upon and appreciate our community.

[Webinar] Release Management in ServiceDesk Plus Cloud.

Software releases, whether simple or complex, often entail common challenges like lack of communication between different teams, scheduling conflicts, and absence of central control. Failing to adequately address these challenges may result in underdeveloped or failed releases. This can cause an increase in outages leading to costly downtime that could have otherwise been prevented.

7 Steps to Build an Awesome Service desk Knowledge Base

Managing a Service desk is like firefighting. You are always on your toes; the next incident can arise anytime even though you are buried under tons of service requests. So, what to do? The very definition of an incident is unplanned disruption of a service or services; this makes incidents by nature non-standard and un-predicable. Service requests, on the other hand, are better defined since there are standard deliverables.