Operations | Monitoring | ITSM | DevOps | Cloud

December 2022

From silos to synergy: Success stories from 2022

Time waits for no one, and the years just seem to fly by. For us at ManageEngine, this year was especially memorable as we turned 20. And, as the best birthday gift ever, you helped us hit the most coveted milestone that many can only dream of achieving. Zoho Corporation, the parent company of ManageEngine, hit $1 billion in revenue earlier this year—and we have only YOU to be thankful for. But, that’s not all.

4 foolproof factors you need to consider for effective IT operations management

According to Gartner, the ITOM market is divided into “three mini-suite categories — delivery automation, experience management, and performance analysis.” With business growth becoming reliant on the success of IT operations, managing IT operations to ensure optimal performance, uninterrupted service delivery, and an exceptional user experience is critical for organizations.

Applications Manager in 2022: A look back

As we reach the end of the year, many of us are looking back to see how our resolutions for the year 2022 went. Well we don’t know about you, but at Applications Manager, we kept to our resolution to work to deliver the best possible version of our tool. Here’s a look back at 2022 and every milestone we crossed this year.

Building a resilient and modern workplace

When challenges arise, leaders and teams quickly assess the situation, reorient themselves, double down on what works, and pull away from what doesn't. That's why it's important for workplaces to evolve towards being resilient, human-centric, sustainable, and extremely adaptable. With the bumpy road ahead, workplaces have to adapt to successfully drive out of the recession and stay ahead of the curve.

5 easy tips for maintaining a knowledge base in your IT organization | ITIL knowledge management

A knowledge base enables end-users to resolve L1 issues, search for department-specific processes in the organization, and understand how services or products work. Learn how your organization can build and maintain a robust knowledge base using ServiceDesk Plus.

How to deploy or defer Mac OS Ventura using Endpoint Central

Apple has issued its hot new release—MacOS Ventura for the Mac desktop computer operating system. Apple users are excited about new features, such as continuity camera and stage manager, but organizations might need more time for testing the operating system in their production environments. Either bulk-deployment or bulk-deferring the OS update comes with its own challenges.

How to choose the best network monitor for your business

Network monitoring is a vital IT operation that helps organizations keep the business functioning without technical disruptions. To help shoulder the burden of network management for IT operations team and ensure the organization is free from network downtime, organizations turn to network monitoring tools. This is why selecting the best network monitoring tool for your organization is a crucial decision to make.

S2E5: Dig into the latest features of ServiceDesk Plus Cloud - Masterclass 2022

In this episode, we'll get hands-on with the brand-new features and capabilities of ServiceDesk Plus Cloud released in the last six months. We'll learn how timers in requests and changes, sandbox, announcement banners, and other advancements can refine IT service delivery. Follow us on social.

S2E5: Explore the latest features of ServiceDesk Plus - Masterclass 2022

In this episode, we'll take a peek into the new capabilities and enhancements of ServiceDesk Plus featured in the last six months. We'll learn how request timer actions, bundling custom actions, seeking clarification for approvals, custom triggers and custom functions for problems, and other advancements can refine IT service delivery. Follow us on social.

5 key factors to consider before choosing network mapping software

With networks now more distributed than ever, network maps have become key components to enabling comprehensive and effective network monitoring and management. Helping IT admins visualize their complex IT infrastructures and draw actionable insights from the end-to-end mapping of network nodes, network maps offer many advantages. IT admins rely on these maps for drilling down to the cause of network issues, troubleshooting more quickly, and enhancing resource management.

Hey! Let's talk AIOps-Part 3

Welcome back! In the previous blog, we discussed with our panelists Carlos Casanova, Forrester principal analyst, and Gowrisankar Chinnayan, who heads product management at ManageEngine, why organizations should adopt AIOps, and the challenges they face. Let’s start by acknowledging the increasing interest in AI. More enterprises are adopting AI-based solutions as they discover how AI can help manage IT operations.

AWS monitoring: Metrics that matter

Amazon Web Services is a major cloud services platform used by companies around the globe. Its cost-effectiveness and high agility has helped brands across all categories, verticals, and sizes scale their services quickly and efficiently. With many organizations now leveraging AWS resources to develop, build, and run business-critical applications in the cloud, it is important to track and monitor the performance of these services in real time to avoid unexpected issues.

Hey! Let's talk AIOps-Part 2

Welcome back! In the previous blog, we discussed what AIOps is and the significant role it plays in ITOps with our panelists: Carlos Casanova, Principal Analyst at Forrester, and Gowrisankar Chinnayan, head of product management at ManageEngine. In this blog, I am going to walk you through the rest of our discussion. Our talk revolved around the reasons why organizations should adopt AIOps.

How OpManager helps with troubleshooting network issues

IT administrators have the herculean task of monitoring and maintaining the digital networks that keep their businesses up and running. They have to ensure that network discrepancies such as slow response time and low network performance don't affect end users or customers.

Top 5 benefits of network backup software

One of the leading and most catastrophic causes of is misconfigurations or faulty configurations. This type of downtime may occur at any moment suddenly, even sometimes turning out to be a surprise for network admins. Whenever this type of downtime occurs, it is mandatory for network admins to find the root cause of the issue in order to troubleshoot and then bring the network back up. This is hectic as well as time-consuming, leading to a loss of precious time for the organization.

ManageEngine named a Challenger in the 2022 GigaOm Radar for Network Validation

For over 16 years, ManageEngine Network Configuration Manager has enabled network admins to manage network device configurations and validate them—all while helping them stay compliant with international standards. Today, we are thrilled to announce that ManageEngine has been named a Challenger in the 2022 GigaOm Radar for Network Validation.

Five worthy reads: Data fabric: The means to end your data-related nightmares

Five worthy reads is a regular column on five noteworthy items we’ve discovered while researching trending and timeless topics. In this edition, we’ll learn about a framework called data fabric that can help solve a plethora of data management requirements in an organization.