Operations | Monitoring | ITSM | DevOps | Cloud

January 2022

MDM vs RMM

For decades, IT teams have relied on on-premises, network-centric approaches to IT management. As these teams have grown to manage more and more cloud- and SaaS-based products for the business users, they have staunchly persisted in their use of legacy management tools. Even the growing mobile, field, and remote workforce has only marginally impacted IT management methods, with most simply finding workarounds to their network-centric systems that leave end-users frustrated and unsatisfied.

Adapting to the Digital Future: IT Efficiency in 2021

In the last year, the dual pressures of accelerating digital transformation and delivering seamless remote experiences have challenged IT teams to fundamentally adapt. Facing constrained budgets, threats from would-be cybercriminals, and a surge in new remote devices, their role has grown both increasingly critical and increasingly complex. NinjaOne's latest report looks at the top challenges and trends impacting IT efficiency. Read the report to learn how manual processes could be costing IT teams time, money, and exposing them to new risk.

5 IT Documentation Best Practices in 2022

As the IT world continues to grow in size and complexity, an increasing amount of information is needed for both the operation and security of IT devices. It’s nearly impossible for MSPs and IT professionals to remember everything without writing it down somewhere, but “somewhere” needs to be both secure and readily available to reference. Fortunately, IT documentation software was created to be both.

2022 Resolutions + 4 Sales-Free Ways to Boost Your Valuation

The top MSPs are heading into 2022 with a focused strategy and clear objectives. But even the best-laid plans can come up short if you’re not actively adjusting for blindspots and things simply beyond your control. In the first MSP Live Chat of 2022, Chris Ryne from Growth Achievement Partners joined us and shared tips on how to implement a more achievable, resilient growth plan for 2022.

Complete Guide to Differential Backups

Business continuity and security are top priorities for IT professionals. Along with data protection tools, data backup plays an important role in keeping an organization running. There is no shortage of tools and methods for backup and restore, but the glut of options can make choosing the most efficient and effective set of backup operations difficult.

How to Beat Burnout: A Survival Guide for MSPs

Now more than ever, it's crucial for MSP owners to be mindful of burnout and to help their teams address it proactively. While it’s been a recognized term among mental health professionals and those in high-stress industries for years, “burnout” has taken on new prominence and meaning during the pandemic. Case in point, searches for "how to leave IT for goat farming" have skyrocketed the past two years.

What is Cloud Backup and How Does It Help Small Business?

Cloud technology has enjoyed exponential growth over the past several years. Increases in broadband and wireless speeds have spurred a rise in everything from cloud storage to Software-as-a-Service (SaaS). Before the cloud grew into its current form, it was primarily a tool for backing up data in a safe, remote location. Throughout the evolution of cloud, backup and restore remains one of this technology’s most widely-used and important functions.

Asset Lifecycle Management Using NinjaOne

NinjaOne released our custom field functionality in 2021, adding a new level of flexibility, customization, and automation power to our platform. Custom fields are an advanced feature that requires setup to use, but once you start, the power and flexibility of this feature is almost limitless. In this blog piece, we’ll walk you through a powerful use case for custom fields in NinjaOne. Refer to part one of this series for a quick overview of NinjaOne Custom Fields.

What Professionals Need to Know About IT Helpdesk Portal Software

Help desks became staples of the IT industry in the early 90s, earning their place by being the most efficient way to deal with calls from IT users. Help desks became the go-to means of dealing with IT troubleshooting as well as handling requests for guidance or new software. This trend rolled out alongside the general progression of IT in the workplace. During this time, technology began to integrate and support every aspect of the organization from marketing to customer service to HR.

How to Provide End-User Self-Service Tools with NinjaOne

NinjaOne released our custom field functionality in 2021, adding a new level of flexibility, customization, and automation power to our platform. Custom fields are an advanced feature that requires setup to use, but once you start, the power and flexibility of this feature is almost limitless. In this blog piece, we’ll walk you through a powerful use case for custom fields in NinjaOne. Refer to part one of this series for a quick overview of NinjaOne Custom Fields.

Exploring Ninja Data Protection

With image backup now generally available to our partners, Ninja Data Protection is ready for prime time. When we first launched Ninja Data Protection in 2020, our backup solution was a Windows-only, cloud-only file and folder backup solution. With several hundred partners adopting the solution and providing feedback, we were able to rapidly adapt our backup roadmap to customize the solution to our partners needs and wants.

How to Automate 10 Common IT Time Wasters

Helpdesks and IT teams are inundated with repetitive, timeconsuming, often low-value tasks that distract from larger strategic projects. With most IT leaders saying their staff is already stretched thin, this leaves little room for important projects that will lead to greater organizational productivity and efficiency. Most of the repetitive, time-consuming, and low-value tasks that plague helpdesks can be automated away through scripts and Ninja's automation engine.

2021 Patch Management Best Practices Guide

Patch management is one of the most important tasks an IT team undertakes. Businesses spend significant resources on keeping their infrastructure up-to-date, yet more than half of breaches could have been prevented by installing available software and OS patches. We worked with Ninja partners to understand how they use NinjaOne's patch management capabilities and combined their expertise with our own. In this guide we share those insights so new partners can get the most out of patch management.