Channel expert and Forrester Principal Analyst Jay McBain joined us for a special MSP Live Chat on 2022 IT channel predictions and how MSPs can take advantage of some of the 2020s key tech trends.

On the live chat we covered some of Jay's hottest takes, including:

• How shifts in client demographics — and the way they prefer to buy services — are set to affect MSPs
• MSPs' place in the world where 76% of SMB owners think their current business model will be unrecognizable in 5 years
• Who's set to be the biggest resell winners and losers from radical changes in marketplaces
• What new type of trusted advisor your clients will need you to be moving forward
• And more!

⏱️ Timestamps ⏱️
Intro 1:00
Is hybrid is here to stay? 6:20
Did folks go too far with remote-first? 6:58
The future is bright for our industry 14:10
Where is Microsoft heading (and dragging all of us with it?) 22:10
Trusted advisors are dead. Long live trusted advisors. 40:00
Takeaways from the “Top Groups / Outlets” lists 47:20
Outro 54:00

Grab the resources doc here: https://docs.google.com/document/d/e/2PACX-1vT8mZjAB7xBD3R3P-odBXLvKznyU3bPDSJnAtKtQ6FzfrpFRBrKekoNyWpb79-N1miCXb6Wd7-U7xLJ/pub

For more information on MSP Live Chats and to view future events visit: https://www.ninjaone.com/msplivechats/