Operations | Monitoring | ITSM | DevOps | Cloud

IT operations managers know that data is vital to understanding the health, availability, and reliability of their enterprises, and to making informed decisions about how to run their enterprises at peak efficiency.

What a start to 2022 has been for us all. We are incredibly proud of the continuous innovation, velocity and delivery of new features and functionality. We’ve heard success story after success story from our brilliant customers, each unique in their own way and continue to collaborate with them on our roadmap. So, this March update is for you and a massive thank you. We couldn’t do it without you, and it’s been our honor to be part of your success.

At the beginning of the COVID-19 pandemic, we anticipated a slow-down in IT-related spending. In reality, the opposite occurred. Companies massively expanded their digital offerings using the same IT staff they’d had pre-pandemic, even as the teams lost access to many of their existing tools while working from home. This acceleration put immense pressure on IT teams everywhere, resulting in messy incident management, outages, and a huge shortage of talent.

According to Gartner, enterprise usage of AIOps is set to surge from a mere 5% in 2018 to a whopping 30% in 2023. To survive in an increasingly competitive market, MSPs must not only respond well to customer expectations but anticipate them. Another Gartner report states that by 2025, over 80% of public cloud managed and professional services deals will require both hybrid and multi-cloud capabilities from the provider, up from below 50% in 2020.

Dave Mangot, author, speaker, and consultant, sits down with Moogsoft to discuss moving to SaaS from On-Prem in the premiere episode of “Mooving To…”

Capgemini IT, A global systems integrator, looked to SL1 to simplify their toolset and adopt AIOps best practices to transform their event management.

Modern IT environments have become much more complex to manage thanks to hybrid infrastructures and comprehensive instrumentation that generate metrics, alerts and events data constantly. ITOps (IT Operations) and SRE (Site Reliability Engineering) teams are tasked with providing superior performance and user experience for the numerous applications while not letting the budget out of hand.