Operations | Monitoring | ITSM | DevOps | Cloud

What if your app, website, or online platform suddenly starts crashing? Users cannot connect with the application, nothing is loading, and complaints start coming in. You contact your developer. They checked the backend technicalities like API, server, and databases, and everything seems fine. So, what is the real problem here? In many real-time applications, this issue lies one layer deeper. Most people often overlook this issue, and that is: WebSocket connections.

If you work in IT or in employee support, you know how much of a painful burden tickets are. They’ve been around forever and they’ve become the default unit of work for how organizations support employees. But let’s be honest: nobody loves tickets. Employees hate filing them. Agents hate working them. Leaders hate the ballooning costs and wasted cycles that tickets represent.

Use this guide to help you build a solid observability foundation without getting overwhelmed and get started with the best practices for a practical Kubernetes management. Starting your Kubernetes journey can feel like diving into the deep end; with hundreds of metrics, endless logs, and a growing list of tools, it's easy to lose focus. But here's the good news: you don't need to monitor everything from day one. Instead, start small.

As a platform integrator, we get a unique look at the tools our customers adopt every day. Of all the shifts I’ve seen, none has been as rapid as the adoption of coding assistants. The conversation has quickly gone from ‘is this tool really going to drive value?’ to ‘how quickly can we roll this out?’ No one can doubt the immense value these tools provide in shipping code faster.

This is the third post in our series on the future of incident management, which builds upon The Future of Incident Management: Your Blueprint for Operational Excellence and How Native Process Automation and Auto-Remediation Drive Operational Excellence. Organizations are facing increasing complexity across their IT landscapes.