Operations | Monitoring | ITSM | DevOps | Cloud

Claude Code changes how fast software gets written. Harness changes whether you can trust what shipped. In this video, watch how autonomous AI agents handle end-to-end bug fixing, security remediation, and deployment verification—all within an automated Harness pipeline. From reading a ticket to running canary deployments and self-healing broken manifests, see how engineering teams can deliver software faster without sacrificing quality or security.

What happens when AI agents can operate faster than humans can monitor them? In this clip, we discuss the risks of autonomous AI systems, why human oversight may not be enough, and the growing need for machines that can monitor other machines.

What are the best IT orchestration tools for ITSM? Compare Resolve, ServiceNow, PagerDuty, BigPanda, and Splunk ITSI across workflow automation, governance, integrations, alert correlation, incident response, and enterprise scalability. In this video, you’ll learn: These platforms are not identical. Resolve focuses on orchestrating workflows across systems. ServiceNow centers automation around ticketing and CMDB governance. PagerDuty specializes in incident response. BigPanda focuses on event correlation and triage, while Splunk ITSI provides service intelligence and event analytics.

Internal Status Pages keep your internal stakeholders informed about the progress your responders are making on running incidents.

Status Update Templates give your team control over how status updates are sent to stakeholders and what information is included. Customize your templates for different audiences and different types of incidents using the templating language Liquid.

Keep your users and customers informed about the health of your services with PagerDuty External Status Pages.

Ensure your team is ready to respond to incidents with On-Call Readiness Reports. Configure the notification requirements for your team, see who has their notifications configured, and send reminders to folks not yet finished with their configurations.