In any high pressure situation, the key to fast action is preparedness. And that’s true when it comes to incidents, too. Documenting and training your team on your incident response processes is essential to ensuring a coordinated and efficient response effort. And training sessions, or game days, as they’re sometimes called, are one way to get everyone up to speed.
When your incident response process is centered around a service catalog, responders are able to more quickly pinpoint the service or functionality that’s down, bring in the team or experts, and then get to solving the problem faster. Saving even a few minutes can have a big impact on decreasing the costs around incidents and outages, so having up-to-date service details at your fingertips can make all the difference.
On Thursday, March 9, 2023, something was afoot at our primary bank, SVB. By Friday, March 10, 2023, messages from our investors helped us quickly understand that FireHydrant needed to maneuver through a complex incident that was unfolding. Operational incidents are incidents like every other.
Shouldn’t your alerts be doing more of the work for you? A noisy channel with every alert from hundreds of monitors and microservices is a chaotic place to actually find the incidents that are impacting your customers. And it still requires a heck of a lot of human intervention. We think it’s time for something better. Today we’re releasing Alert Routing: the next phase of worry-free automation from FireHydrant.
Agility matters in incident response, and the easiest way to spring into action is by having a well-defined team in place ahead of time. The right people in the right roles will help you respond to and resolve incidents more quickly and efficiently. In fact, we found in the Incident Benchmark Report that incidents with roles assigned had a 42% lower mean time to resolution than those that didn’t. But what roles do you need to fill?
Collaboration is essential to running effective, learnings-filled retrospectives. FireHydrant’s new retrospective commenting makes it easier for teams to create accurate, thorough retros, together.
Skipping the retro shouldn’t be an option. Ditch the one-size-fits-all process to ensure that this important step is held at the end of every incident. Here’s how to make it happen.
Incidents provide an unparalleled opportunity to learn about your people, processes, and products under pressure. In this post, we’ll tell you how to ensure your team isn’t letting these opportunities for learning go to waste.
AWS Marketplace + FireHydrant: your path to easier compliance, consolidated spend, and faster procurement.
We’re all looking to maximize every dollar spent, every hire made, every hour logged. But there’s one cost center you might not be thinking about — incident management. This post explores the explicit and implicit costs associated with incidents.
