Operations | Monitoring | ITSM | DevOps | Cloud

AWS Marketplace + FireHydrant: your path to easier compliance, consolidated spend, and faster procurement.

We’re all looking to maximize every dollar spent, every hire made, every hour logged. But there’s one cost center you might not be thinking about — incident management. This post explores the explicit and implicit costs associated with incidents.

Automatically measure MTTR, impacted infrastructure, task completion, and more with new incident analytics.

Panic takes time and energy away from swift incident response, leading to second-guessing, a higher likelihood of mistakes, and analysis paralysis. Here are three tips to minimize it.

By automating some rote parts of incident response, you reduce decision fatigue and help responders get to solving the problem faster with less stress. In this post, we talk about three areas of the incident response process that are prime for automation.

FireHydrant received three G2 Winter 2023 awards — High Performer, a High Performer in the Enterprise category, and a High Performer in the United Kingdom. We are honored to be recognized by G2 because these awards are based on customer reviews.

Using anonymized data from 50,000 incidents, the Incident Benchmark Report reveals insights into the when, what, who, and how behind incidents and highlights behaviors that correlate to faster response times.

In this post, we’ll dig into the difference between a bug and an incident, why alignment on how they are defined matters, and how to ensure you’re still learning from the issue, even if it’s “just a bug.”

Implementing integrations without a mountain of technical debt can be challenging. But it doesn’t have to be all bugs, burn out, and outages when shipping integrations at a high volume. We’ve unlocked a pattern at FireHydrant to rapidly build and release integrations without swiping the technical debt credit card each time — and that gave us a fastlane to building premier integrations.

As a former incident responder and now as a responder advocate for FireHydrant, I’ve seen the “build vs. buy” debate play out many times. In fact, I even supported the tool that former employers used for managing incidents for years before they decided to buy (more on that in a future blog post).